Re: Mobile phone issues
Thank you for your reply Lee. I regret however, that it is not acceptable.
As I wrote in post #2 and elaborated further in post #4, this conduct is unlawful. The choice regarding whether or not the product, in this case a mobile telephone handset, is to be repaired or replaced is not yours alone to make.
It is quite simple. Goods which do not conform to the contract of sale at any time within the period of six months starting with the date on which the goods were delivered to the buyer must be taken not to have so conformed at that date. Therefore, consumers have the statutory right to seek damages or may agree with the retailer to accept a repair or replacement. However, it is important to note that this final remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. As above, consumers may seek damages instead, to the value of a repair or replacement.
By suggesting that "Generally, we will attempt to rectify any manufacturing fault via the repair route once a customer has had their phone for more than seven working days" you are seeking, deliberately, to deny consumers their statutory rights under the Sale of Goods Act 1979 and other associated legislation.
How many "Rachels" do you employ - and train - to deceive customers into believing that they must accept a repair to a product that is more than seven days old?
I appreciate that you are trying to help now, but why has it reached the stage where you must search for disgruntled customers on the web, when in fact, this particular customer has visited one of your own stores several times and only because you failed so spectacularly to solve his problem, have you even found out about it?
Originally posted by Lee Vodafone Company Rep
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As I wrote in post #2 and elaborated further in post #4, this conduct is unlawful. The choice regarding whether or not the product, in this case a mobile telephone handset, is to be repaired or replaced is not yours alone to make.
It is quite simple. Goods which do not conform to the contract of sale at any time within the period of six months starting with the date on which the goods were delivered to the buyer must be taken not to have so conformed at that date. Therefore, consumers have the statutory right to seek damages or may agree with the retailer to accept a repair or replacement. However, it is important to note that this final remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. As above, consumers may seek damages instead, to the value of a repair or replacement.
By suggesting that "Generally, we will attempt to rectify any manufacturing fault via the repair route once a customer has had their phone for more than seven working days" you are seeking, deliberately, to deny consumers their statutory rights under the Sale of Goods Act 1979 and other associated legislation.
How many "Rachels" do you employ - and train - to deceive customers into believing that they must accept a repair to a product that is more than seven days old?
I appreciate that you are trying to help now, but why has it reached the stage where you must search for disgruntled customers on the web, when in fact, this particular customer has visited one of your own stores several times and only because you failed so spectacularly to solve his problem, have you even found out about it?
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