Hello, I'm new to the forum so apologies if I am not posting in the right area but I am after a bit of advice with regards to a Nokia C3 mobile phone I bought from a Vodafone shop in September 2010.
I am on a Vodafone contract which expires August 11 however the phone I had with the contract met an unfortunate end (long story however it involved a swimming pool and is completely kaput).
I therefore decided to buy a make-do phone until I was in a position to upgrade my phone.
I bought the Nokia C3 as it was fairly cheap but had wi-fi etc. and was fairly well specced for the price.
In late December 2010 I turned my phone back on and for some reason the phone memory had been wiped (contacts/messages etc) and I could not use the internet browser there appeared to be some software fault. The phone was prone to turning itself off for no reason as well.
I took the phone back to the store I bought it from in January 2011 and asked for a replacement as the handset was clearly faulty.
The lady on the help desk said that I could not exchange the phone with them as it was Nokia's responsibility.
(I should have done some research prior to attending)
They said that they would send the phone off for repair and after a week the phone had been returned to the store. They said that they could not find a fault on the phone, however the operating system etc had been re installed and the phone worked perfectly well.
Yesterday I was at work and when I finished I turned my mobile phone on. To my annoyance exactly the same thing happened as had happened before.
The phone memory has been wiped again, all my messages and contacts are gone and I can only use the phone to make phone calls and send messages. I cannot use the internet (which I need to use) as the settings have been wiped etc. and although I have a copy of the manual settings to input, half the options on the phone menu have disappeared (as last time).
There is clearly a fault with the phone and as they have not been able to locate it thus far all that will happen I suspect is that they will offer to send the phone off again, which will be returned and within a period of time, will wipe all my contacts and settings from the phone and the cycle begins again.
All I want is a replacement phone and not to be fobbed off and told to contact Nokia for a replacement as it is just more hassle and inconvenience for me.
Can someone offer some advice as to where I stand? As far as I am concerned the phone is faulty and they have had the opportunity to repair it, which has been unsuccessful.
Many thanks in advance.
I am on a Vodafone contract which expires August 11 however the phone I had with the contract met an unfortunate end (long story however it involved a swimming pool and is completely kaput).
I therefore decided to buy a make-do phone until I was in a position to upgrade my phone.
I bought the Nokia C3 as it was fairly cheap but had wi-fi etc. and was fairly well specced for the price.
In late December 2010 I turned my phone back on and for some reason the phone memory had been wiped (contacts/messages etc) and I could not use the internet browser there appeared to be some software fault. The phone was prone to turning itself off for no reason as well.
I took the phone back to the store I bought it from in January 2011 and asked for a replacement as the handset was clearly faulty.
The lady on the help desk said that I could not exchange the phone with them as it was Nokia's responsibility.
(I should have done some research prior to attending)
They said that they would send the phone off for repair and after a week the phone had been returned to the store. They said that they could not find a fault on the phone, however the operating system etc had been re installed and the phone worked perfectly well.
Yesterday I was at work and when I finished I turned my mobile phone on. To my annoyance exactly the same thing happened as had happened before.
The phone memory has been wiped again, all my messages and contacts are gone and I can only use the phone to make phone calls and send messages. I cannot use the internet (which I need to use) as the settings have been wiped etc. and although I have a copy of the manual settings to input, half the options on the phone menu have disappeared (as last time).
There is clearly a fault with the phone and as they have not been able to locate it thus far all that will happen I suspect is that they will offer to send the phone off again, which will be returned and within a period of time, will wipe all my contacts and settings from the phone and the cycle begins again.
All I want is a replacement phone and not to be fobbed off and told to contact Nokia for a replacement as it is just more hassle and inconvenience for me.
Can someone offer some advice as to where I stand? As far as I am concerned the phone is faulty and they have had the opportunity to repair it, which has been unsuccessful.
Many thanks in advance.
Comment