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Distant selling
Hello there,
I am wondering if you can help me, as I really don't know where to go with this problem, and court is a very costly business.
I have been looking into cosmetic surgery, but I have had a bad experience previously so I wanted to make the correct decision this time. I have seen several consultants so far which have been free of charge, as I was avoiding the ones which charged for now, as if I had to pay I would have payed to see a well known and respected expert in his field Mr Woolford.
I was contacted by a lady, who advised me to see Mr Hargreaves at the Beaumont Hospital as he was an ENT surgeon, at no point during this conversation was a fee mentioned, as quite simply if there had have been mention of a fee I would have passed. I am sure it is possible to hear this conversation as all calls are recorded. I agreed to see a Mr Hargreaves, and she said she would send me out relevant literature to my home address, which she did. I still have the letter which details my appointment, however there is no mention of a fee.
The appointment was for 09/09/2009. I travelled to the Beaumont Hospital, my appointment was late, and very UN-professional, as I had people bustling in and out of the office, there was no mention of any fee at all. I later emailed Mr Hargreaves, that evening as I had questions to ask him, as during the consultation he had said to me do not hesitate to ask questions, to which I received no reply.
The next I heard from MR Hargreaves was a few weeks later asking for a consultation fee of one hundred and forty pounds, I ignored the letter thinking it was a mistake as at no point at all was any fee mentioned. I received a second threatening letter saying I would be taken to court.
These letters have upset me a great deal, as I am frightened by the mention of the word court and do not know how long I have to try and resolve the matter. I have contacted Mr Hargreaves on three occasions, I was replied to today 28/10/2009, and told Mr Hargreaves was away. I am all for paying my debts, however I really feel this unfair as I should have made aware there was a consultation fee,and how much this consultation fee was; which I would have rejected the consultation if I had been informed. I am concerned that people will be contacted through outside companies, such as I obviously have trying to get business, and conveiniently forget to equip you with all relevant information; such as costs.
I have recently investigated distance selling, as I was sold this service firstly over the telephone. It states that all prices including taxes and delivery charge if applicable must be given to the consumer; in addition to this written confirmation must be sent with all details including prices. As these regulations were not followed, am I correct to assume that I have a chance of winning such a case? I would realy appreciate your advice.
The company is BMI Health Care, and I am happy for you to contact them.
Please help me
Thanking you:tinysmile_grin_t:
I am wondering if you can help me, as I really don't know where to go with this problem, and court is a very costly business.
I have been looking into cosmetic surgery, but I have had a bad experience previously so I wanted to make the correct decision this time. I have seen several consultants so far which have been free of charge, as I was avoiding the ones which charged for now, as if I had to pay I would have payed to see a well known and respected expert in his field Mr Woolford.
I was contacted by a lady, who advised me to see Mr Hargreaves at the Beaumont Hospital as he was an ENT surgeon, at no point during this conversation was a fee mentioned, as quite simply if there had have been mention of a fee I would have passed. I am sure it is possible to hear this conversation as all calls are recorded. I agreed to see a Mr Hargreaves, and she said she would send me out relevant literature to my home address, which she did. I still have the letter which details my appointment, however there is no mention of a fee.
The appointment was for 09/09/2009. I travelled to the Beaumont Hospital, my appointment was late, and very UN-professional, as I had people bustling in and out of the office, there was no mention of any fee at all. I later emailed Mr Hargreaves, that evening as I had questions to ask him, as during the consultation he had said to me do not hesitate to ask questions, to which I received no reply.
The next I heard from MR Hargreaves was a few weeks later asking for a consultation fee of one hundred and forty pounds, I ignored the letter thinking it was a mistake as at no point at all was any fee mentioned. I received a second threatening letter saying I would be taken to court.
These letters have upset me a great deal, as I am frightened by the mention of the word court and do not know how long I have to try and resolve the matter. I have contacted Mr Hargreaves on three occasions, I was replied to today 28/10/2009, and told Mr Hargreaves was away. I am all for paying my debts, however I really feel this unfair as I should have made aware there was a consultation fee,and how much this consultation fee was; which I would have rejected the consultation if I had been informed. I am concerned that people will be contacted through outside companies, such as I obviously have trying to get business, and conveiniently forget to equip you with all relevant information; such as costs.
I have recently investigated distance selling, as I was sold this service firstly over the telephone. It states that all prices including taxes and delivery charge if applicable must be given to the consumer; in addition to this written confirmation must be sent with all details including prices. As these regulations were not followed, am I correct to assume that I have a chance of winning such a case? I would realy appreciate your advice.
The company is BMI Health Care, and I am happy for you to contact them.
Please help me
Thanking you:tinysmile_grin_t:
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