Hi, I would be really grateful if anyone can help. We bought a car from a small scale dealer 5.5 months ago. Within the first 30 days we had a problem with an engine management light - the dealers were really unhelpful but advised we needed to use the warranty we took out (AA warranty) to resolve it, which we did as this was much easier than the hassle of continuing to deal with them. The car has more recently been suffering a loss of power and we have just had it checked out at a local garage who have advised that the head gasket is the problem and that this will be in the region of £2000 to fix, which is well above the amount covered by the warranty (£1k per claim). So, after a bit of googling I 'think' we can email something along these lines. However, I am a bit worried that we are getting really close to the 6 month mark and so am not sure if we just need to have started the process of trying to resolve it before then, or if we lose our rights at 6 months even if we have advised them of the problem within the time? Particularly because of this I am really keen to get any advice on anything we need to include/exclude. Thank you so much
Dear Sir/ Madam
Ref: Car Reg
On 2nd April 2024 I purchased, and took delivery of, the above vehicle from you. On 12th September 2024 I discovered that it was not of satisfactory quality: the car has a head gasket fault and was diagnosed to need significant repairs at an estimated cost of xxxx
The Consumer Rights Act 2015 requires dealers to supply goods that are fit for purpose, as described and of satisfactory quality. However, the vehicle is clearly not roadworthy. You are therefore in breach of contract.
Having sought further legal advice and after speaking to the Citizens Advice Bureau they have advised me that as the vehicle is within the first six months following purchase any faults are deemed to have been present when purchased. As such you are required to repair the vehicle at your own cost and with as little inconvenience to ourselves as possible. If you are unable to do so, I expect to be reimbursed the original purchase price of [£xx], minus an agreed amount for fair usage.
In accordance with my rights bestowed by The Consumer Rights Act 2015 I require you to repair the vehicle within a reasonable time and without significant inconvenience to myself. I would remind you that you are required to bear any necessary costs incurred in doing so and this includes the costs of collection and return of the repaired vehicle to me.
If you are unable or unwilling to repair the vehicle whilst bearing any necessary costs in doing so, I am legally entitled to reject the vehicle and to receive a refund.
I look forward to receiving your written response within 7 days.
Dear Sir/ Madam
Ref: Car Reg
On 2nd April 2024 I purchased, and took delivery of, the above vehicle from you. On 12th September 2024 I discovered that it was not of satisfactory quality: the car has a head gasket fault and was diagnosed to need significant repairs at an estimated cost of xxxx
The Consumer Rights Act 2015 requires dealers to supply goods that are fit for purpose, as described and of satisfactory quality. However, the vehicle is clearly not roadworthy. You are therefore in breach of contract.
Having sought further legal advice and after speaking to the Citizens Advice Bureau they have advised me that as the vehicle is within the first six months following purchase any faults are deemed to have been present when purchased. As such you are required to repair the vehicle at your own cost and with as little inconvenience to ourselves as possible. If you are unable to do so, I expect to be reimbursed the original purchase price of [£xx], minus an agreed amount for fair usage.
In accordance with my rights bestowed by The Consumer Rights Act 2015 I require you to repair the vehicle within a reasonable time and without significant inconvenience to myself. I would remind you that you are required to bear any necessary costs incurred in doing so and this includes the costs of collection and return of the repaired vehicle to me.
If you are unable or unwilling to repair the vehicle whilst bearing any necessary costs in doing so, I am legally entitled to reject the vehicle and to receive a refund.
I look forward to receiving your written response within 7 days.
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