Hi. I recently purchased a light from an online retailer. It appears to have a fault. Though for the purpose of my question, the fault type isn’t the issue. I paid for the light to be installed by an electrician and he will charge me to take it back down. The retailer have stated that they are happy to have the item returned to them and they will replace it. Am I within my rights, if the item is proven to be faulty, by the retailer, to ask them to reimburse me for the cost of the electrician not only to take the faulty one back down, but to have the replacement, light, when received, installed?
if so, under what legislation is my request reasonable?
Thank you in advance.
if so, under what legislation is my request reasonable?
Thank you in advance.
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