We bought a range cooker last Sept, and in November reported that one of the ovens was not being regulated by the thermostat and was overheating.
The supplier referred me to their warranty company who insisted that before they would accept a claim I should supply them with the gas safe certificate for installation because although the fault was with the electric oven the hob is gas.
I could not obtain a certificate from the installer (he seemed to have gone out of business just after installing the unit but before issuing the certificate) and as we only needed the one oven I let it be.
Six months later (nine months after purchase, the second oven has developed the same fault so we now have no oven.
On contacting the supplier they once again referred me to the warranty company who are still insisting that they will not send out an engineer to an oven with no certificate as it could be 'unsafe'.
I am told that they cannot adopt this stance and that I should make a claim through the small claims court on the basis that the oven is 'unfit for purpose' under the Consumer rights act.
I would be interested in the views of anyone here who may have experience in this area.
The supplier referred me to their warranty company who insisted that before they would accept a claim I should supply them with the gas safe certificate for installation because although the fault was with the electric oven the hob is gas.
I could not obtain a certificate from the installer (he seemed to have gone out of business just after installing the unit but before issuing the certificate) and as we only needed the one oven I let it be.
Six months later (nine months after purchase, the second oven has developed the same fault so we now have no oven.
On contacting the supplier they once again referred me to the warranty company who are still insisting that they will not send out an engineer to an oven with no certificate as it could be 'unsafe'.
I am told that they cannot adopt this stance and that I should make a claim through the small claims court on the basis that the oven is 'unfit for purpose' under the Consumer rights act.
I would be interested in the views of anyone here who may have experience in this area.
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