Bought on EBay july 2021 broken catch

[MIKE770]

30/03/2022 =

to m

item No:- 322311497327 july 2nd 2021 via ebay:- order number;- 14-07287-00289 total £22.88 incl postage/packing.


no response from you to original follow up email from myself, reported read your end.

not had directions regarding return of item for repair/replace/refund???

30/03/2022 = Sent picture showing. Clasp broken in previous email

[MIKE770]

30/03/2022:- = You might be protected by the Consumer Rights Act 2015. Citezens Advice part email to-day:-


You’ll have legal rights if the item you bought is broken or damaged ('not of satisfactory quality'), unusable (‘not fit for purpose’) or not what was advertised or doesn’t match the seller’s description. You won’t have any legal rights if it was damaged by wear and tear, an accident or misuse, you knew about the fault before you bought the item or you’ve just changed your mind.

As you bought the briefcase more than 6 months ago, xxxxxxxxxx Ltd can ask you to prove the problem wasn’t your fault.



You can ask Mxxxxxxxxx Ltd to repair or replace your briefcase. They shouldn't charge you for this and they should do it as quickly as possible. If it's taking a long time to repair or replace your briefcase, it's not possible or it's causing you a problem, you might be able to get a refund. If you'd prefer to keep the item, you can ask Mxxxxxxxx Ltd for some money back. Usually this would be the same amount as it would cost to fix the problem. If you want, you can choose to accept another repair or replacement. Contact some other companies to see how much they'd charge to fix the problem. Get this information in writing and use it to decide what a fair price is.

If you've lost any money because of the problem, you might be able to claim consequential losses from Mxxxxxx Ltd. Consequential losses are any money that you are out of pocket by due to the issue. You may be asked to prove this.


Mxxxxxx Ltd should refund you within 14 days. They'll give your money back in the same way you paid (for example, by refunding it to your card or giving you cash), unless you agree to something else.

[des8]

That email in post 17 fails to mention that CRA 2015 requires goods to be satisfactory Quality. (sec9 (1)
Quality includes durability (Sec9 (3) (e)

IMO if goods wear out too quickly it means they fail the durability test, so wear & tear is not automatically a valid defence to a claim!

[MIKE770]

That email in post 17 fails to mention that CRA 2015 requires goods to be satisfactory Quality. (sec9 (1)
Quality includes durability (Sec9 (3) (e)

IMO if goods wear out too quickly it means they fail the durability test, so wear & tear is not automatically a valid defence to a claim!

it was pointed out the use was one night a week to attend meeting and record minutes, so not excessive use also the picture they have shows catch broken and even red seals on the locking chamber in tact.

[MIKE770]

photo of case

[MIKE770]

Part 2:-


Your next steps:

Tell Mxxxxxx Ltd that you've got a problem. If you can't agree how to sort it out, ask them what their complaints process is. Make a note of who you speak to and keep a record of any messages. Follow their complaints process. If they don't have a complaints process, then email or write to them. Explain what the problem is, how you'd like them to sort it out and set a date for them to reply to you.

If you contact by email, send it with a read receipt. This tells you when the email was received and read. If you use webchat, it's a good idea to save a transcript of the conversation. If you complain by post, send the letter using a recorded delivery service. This lets you track the letter, and prove it was sent and received. Template letters can be found here (https://www.citizensadvice.org.uk/co...tters/letters/).

There's also a way you can solve disagreements without going to court - it's known as 'alternative dispute resolution'. Ask the trader if they're a member of an alternative dispute resolution scheme. This is also known as an 'ADR scheme'. You must complain to the trader first, before you make a complaint to the ADR scheme. Step by step guidance is on our website.


As you have paid by credit card and the contract value is less than £100 then you could contact your credit card company and ask them if they offer a chargeback scheme. Chargeback is not a legal requirement however some banks offer this.

[des8]

Viewing the price paid, altho' galling, is it worth expending any more time and effort pursuing the matter?

[MIKE770]

when you pay £24.00 for item = then have to pay £36.00 on another item due to faulty goods hardly used in such a short time then keep going but follow due process., will monitor as they state family business on line, fact is it is a Limited company registered at companies house and the person responding is the director, family business?? equitable £85000 registered ?

aslo the item purchased for other person!

[MIKE770]

4/04/2022 == Well letter before action was ready to email when out of the blue a message states:- quote:- "we have to check with supplier if they have the part available then we arrange it for you".

[atticus]

That is something, I suppose, notwithstanding your scepticism in post #6.

[MIKE770]

12/04/2022 = Sent letter before action to-day by e.mail also copy companies house listing showing not family private business.


its not replaceable Please see attachment for freepost return label send us back and please tell us your paypal email we give you refund.