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I don't know the value, I'd contact CAB / Trading Standards, give them details, get some advice.
Email / Send the following template, add the CAB / Trading Standards Reference Number: XXXXXXXXXXX
https://www.citizensadvice.org.uk/co...tters/letters/
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How much did you pay? Can it be repaired? At what cost?
Is the seller in the UK?
Please edit all the unnecessary garbage when you copy and paste from other sources.Lawyer (solicitor) - retired from practice, now supervising solicitor in a university law clinic. I do not advise by private message.
Litigants in Person should download and read the Judiciary's handbook for litigants in person: https://www.judiciary.uk/wp-content/..._in_Person.pdfComment
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with postage £23.88, uk based ebay do not want to know, supplier states not them yet all refers to them .
have bought another now but £36 least I can use it for meetings.Last edited by MIKE770; 22nd March 2022, 12:17:PM.Comment
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22/03/2022 = sent email to local Trading standards . @ 11.14a.m.Comment
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yes.Lawyer (solicitor) - retired from practice, now supervising solicitor in a university law clinic. I do not advise by private message.
Litigants in Person should download and read the Judiciary's handbook for litigants in person: https://www.judiciary.uk/wp-content/..._in_Person.pdfComment
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trading standards responded and stated this area is covered now by Citizens advice bureau
Ebay on line chat finally found basically hard luck but here is their address and telephone number they did not want to know after 30 days. if no joy come back to us.Comment
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if a repair it would have to be their responsibility offer to get repair or refund after such time.Originally posted by atticus View PostComment
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Reminder of unanswered questionsOriginally posted by atticus View PostLawyer (solicitor) - retired from practice, now supervising solicitor in a university law clinic. I do not advise by private message.
Litigants in Person should download and read the Judiciary's handbook for litigants in person: https://www.judiciary.uk/wp-content/..._in_Person.pdfComment
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hello! answered #7Comment
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22/03/2022 = email sent to mzbusiness london has ben read there wait reply. sent:- 4.25p.m. read by them @4,34p.m.Comment
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many more emails etc and now they respond telling me not to quote :-
First of all if you find problem in the case why you didn't contact us with in 30 days and then you have time to contact us you didn't contact us in 90 days. its depends on what are the policies of company's of return and refund. i clearly inform you our return and refund policies. we do not offer 12 months warranty. consumer right act give rights to consumer but it doesn't mean consumer do not follow any procedure and start abusing the rights i ask you earlier question what do you want? stop sending us consumer right we know them tell us your side what is the problem so we can come to a solution and stop wasting your and our time. Please do not mind if we are harsh we are very supportive to our customers and try our best to give all of our customer best services .
My response:-
It broke on Monday of last week, not within 30 days, , the case was used once a week to attend a meeting, not a lot of physical use.
Supportive well I have been very patient since your initial response stating we do not recognise the numbers, I sent copies of invoice etc etc etc., pictures etc etc., as a customer.
have been trying to get responses for well over a week, as to what I want is as already stated return for repair/replaced/refunded?
Noted you state you do not offer 12 month guarantee.Last edited by MIKE770; 25th March 2022, 13:25:PM.Comment
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That's a positive response, so hopefully they'll do something to resolve the situation.Comment
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citezens advice:-
Consumer services query
Thank you for your message
Your message has been submitted successfully and you can expect a response within five working days.Comment
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