Discrepancies in final bill.

[lomaximus1]

Hi all, I have had a hole drilled and some equipment fitted for a ground source heat pump. I paid £6000 deposit for what was originally quoted out at £13000. The job was due to be completed in a week but after much nagging has taken over 3 months. There was some extra work required which was quoted at a daily rate. The extra work took 2 days, there is cctv at my house. I have received the final bill and it’s £21000. The equipment fitted I have been told by the second fix is second hand and not upto standard for the job quoted. The extra work daily rate is over what they actually did. (They have even charged for days they were not even at my house) They are holding the certificate to ransom until they get paid. Overall I’m not happy, the second fix has said the work complete is shoddy and they will need to redo some of their concreting and steel work to get it to standard a cost that I would need to pay for.

Where do I stand? Can I contest some of the items on the bill, the work required to rectify and the second hand sub standard equipment? The bill was sent to me yesterday afternoon and I have just received an email saying that I have not paid and threatening that they own the hole in my garden? I want to contest it but I’m worried they are going to come onto my property and damage all of it so I have to start again.

Thanks in advance

[lomaximus1]

Sorry it not a heat pump it’s a ground source heating system

[lomaximus1]

Another clarification they were only on site for 9 days in that 3 month period. A couple of those days they were only for an hour or so not full days.

[echat11]

You are covered by the Consumer Rights Act 2015.

The goods should be 'fit for purpose', 'as described' and 'satisfactory quality'.

The Consumer Rights Act 2015 also sets out rules relating to the supply of services to consumers.

How did you pay the deposit? Credit Card?

[lomaximus1]

Hi Echat! I paid by bank transfer ! They didn’t accept cards. I’m worried about them saying they own the hole structure until full payment is made. Can they say that even though I paid a heavy deposit and I own the land it’s on?. Just had 2 quotes come in this evening to rectify the concrete and steel work both over £3k! So with that and the charging for days not on site I can’t swallow it. Just had another email saying if I don’t pay by tomorrow they are going to fill it all in! They only “completed” the work on Wednesday? Thanks again for all your help.

[echat11]

First thing to do is call Citizens Advice - 0800 1448848 (call them earlier so you can get through to them), lodge a complaint, tell them all the details (threatening to etc), ask them to pass it on to Trading Standards. CAB will give you a reference number,

Email and post (do both, make sure you get Proof of Postage) the following letter to the company (amend it to suit your circumstances, add as much detail as possible, make sure you mention you have CCTV Recordings). Make sure you write the following on the letter :

Citizens Advice / Trading Standards REF: XXXXXXXXXXXX

https://www.citizensadvice.org.uk/co...-quality-work/

That should put a stop to their threats.

Check social media and review sites to see what this company has been doing.

Check to see it they are members of any ADR / mediation schemes.

Make sure you take pictures / video of the issues.

Update the thread.