Currys epsom printer fault

[echat11]

29/12/2021 sent E-Mail complaint to CEO, see what response I get back?

I think they are seriously out of order, a 'personal characterization' on form's used to document faults / repairs etc.

Also the word 'charge' next to the 'personal characterization', all sounds vindictive to me. He seriously needs to be retrained.

[MIKE770]

Thank you for your e-mail addressed for the attention of our Group Chief Executive, Alexander Baldock.



We can confirm your case has been shared with our Executive Resolution Team who will investigate and respond to your matter in due course.

[MIKE770]

onder what fob off will be used???

[ostell]

From experience it will go round in circles.

Have you taken it up directly with Epson?

I had a problem with a Lenovo computer, problem within days, and got in the curries merry go round. By the time Curries got back to me I had been in touch with Lenovo who agreed there was a problem and gave me a return code to give to Curries.

[MIKE770]

epson know

[MIKE770]

From experience it will go round in circles.

Have you taken it up directly with Epson?

I had a problem with a Lenovo computer, problem within days, and got in the curries merry go round. By the time Curries got back to me I had been in touch with Lenovo who agreed there was a problem and gave me a return code to give to Curries.

Just had response from Epson asking for printer details, purchase receipt and other information, sent back to them what they requested.

[MIKE770]

epson exchanged unit friday new years eve:-
3rd jan 2022 email sent:- to EPSON

exchanged Friday 31st December 2021 = has the old problem print from computer thru usb and gobbly gook print, have to cancel print (Loose ink) scan anything then print it prints ok, so then print from computer OK, now another problem as before after printing 3 sheet colour show ink low magenta /cion?


what can I do it is just costing ink after ink after ink, tank must be filling as before? . await their reply


Is there a major fault with XP3195????????? 2nd unit same problem

so await their response? a chance to correct, (so charge back may be on the cards?)

[MIKE770]

No response yet from Currys.

Meantime fitted 2nd lot of inks in one week problems same here on replacement printer epson sent, not only that other error notifications appearing I can scan but not print, epson not responded as yet! due to urgency I have requested a charge back from credit card company and asked epson to cancel epson cover also cancel monthly ink replenishment.

Got a HP printer now fingers crossed with a monthly usage agreement for ink.

[MIKE770]

			To:- Epson 9th January 2022 email

As the problem has not been resolved I have had to purchase another printer due to accounts (year end) also correspondence due forthwith.
Thankyou for trying but I will now formally inform you that I wish to instigate my rights and require thaty your agent Currys now make arrangements to collect printer and credit same under sale of goods act as the requirement by myself have more than been met and your good selves .,

Also ink replenishment be cancelled as not required and confirmation that the Epson Care policy is cancelled and refunded .

[MIKE770]

The Sale of Goods Act has been replaced by the Consumer Rights Act. The Consumer Rights Act came into force on 1 October 2015.


Company Won't Give You a Refund? Here's How to Get Your Money Back

1. Try to Work it Out with the Merchant First.
2. Option 1: Request a Chargeback.
3. Option 2: Consider Mediation.
4. Option 3: Sue in Small Claims.
5. Option 4: Pursue Consumer Arbitration.
6. FairShake Can Help Make Arbitrating a Breeze.

[MIKE770]

9/01/2022 - On line Currys = product return request made just now, they do not ask much just ticked faulty. no doubt the fun will start now, as they do not ask description also recorded problems on their computer.

[MIKE770]

10/01/2022 - Rang Curry!s number on email. 1st person lady. started and within 3 minutes line went dead
rang again got a chap who was like reading script, managed to stop him and pointed before he goes on I have had exchange unit from epson and that one has errors showing within days same old faults as original plus other codes.

I Stated I have followed customer rights to have a repair attempt (notting currys local branch were rude and useless) low and behold he put me through to somebody else. who after going through it all again ( 45 minutes on phone) stated a pick up by carrier who will put return label on, and once returned a credit to source will be made within 28 days.
unit ready for pick up Friday by carrier.

[ostell]

Glad you got a result. They can do it when they really really try.

What printer next?

[MIKE770]

HP Deskjet 2700e using now

[ostell]

I switched from Epson to HP after Epson printers seemed to be getting worse on quality and higher in price. I use the HP ink scheme and ink arrives in time to be replaced.