Currys epsom printer fault

[MIKE770]

8/03/2022:-

Thank you for getting back in contact with me on this matter. I am a little confused on this matter. I responded to your last email dated xxx March. On that email I stated that this matter had been fed back to the management of the xxxxxxx store for them to investigate and take any appropriate action needed. There was also a payment of £xxx.00 made to you, as a gesture of goodwill, on the xxxx February. This was to enable the purchase of a new printer for you.

If there are any other outstanding issues then please do come back to me via a return email.

"Well they ignore what I stated in response to same prior:- that is printer sorted out BUT THE ABUSE, no apology what to ever".

[MIKE770]

31/03/2022 = Dear Mr Quick,


Thank you for getting back in contact with me on this matter. In terms of the consistency of a reply and its content we would offer an apology on behalf of any colleague and also the company. The comments certainly should not have been written on any paperwork. So please do accept this apology for the incident and we will look to ensure that this does not occur going forward.

Thank you for raising this matter with us.