rejection of vehicle within 30 days - LS4U involved, dealer not responding.

[Guest]

About due an update...

Malcolm Graham of LS4U became involved directly and after some negotiations we got a settlement agreement that was almost agreeable. This time it said specifically that the dealer accepted rejection. However, it STILL insisted on having a clause that gave him the right to a cosmetic inspection and refuse to take the car depending on the results of this while also preventing us from taking legal action. I told them this contradicted the assertion he was accepting rejection.I sent them pictures of the car asking the dealer to confirm if he was happy with its condition to deal with his concerns - no reply.

In the end I had to extend the deadline by 3 weeks because Barclaycard's solicitors sent me a letter stating they were looking into the matter and I should really wait for that. Their own deadline is 28 days so I'm not prepared to wait any longer than this as I'm aware my LBA to the dealer will "run out" soon.

My next move depends on what they say.



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[des8]

THAT Malcolm Graham..... do some Googling!

[ostell]

THAT Malcolm Graham..... do some Googling!

That makes interesting reading!

[Guest]

Yeah seems like I rubbed him up the wrong way with my dsar request he refused to carry out. Told him I reported him to the ICO and trading standards so he's handling my case directly.

His latest line is that we're being unreasonable for not waiting another two weeks and he's going to show his email to the courts to show we shouldn't get coats. Reminded him we'd been waiting 3 months. 1 of those pre lockdown. Told him no more waiting !

[Guest]

I have an email from LS4U which states "the dealer accepts rejection subject to the vehicle being in the same condition as at the point of sale"

where do they stand on this? I am getting conflicting information as to whether they can legitimately take money off the refund for cosmetic damage.

I have provided pictures which they refuse to acknowledge.

they have ignored my requests to provide me with the sales pictures for comparison.

there are some scratches on it but quite frankly neither of us have any idea if they were there before. it could be those happened since rejection.

[des8]

persistent little b****r!

Ignore it and wait for Barclaycard

Rejections are not subject to conditions put up by a struck off solicitor!

[Guest]

Dealer is meant to be picking up the car in 2 hours. we have agreed via LS4U that he would come inspect the car, we would sign an agreement, he would pay us and then we would give him all the documents.

He has just told us he is sending "a driver" and ignored all questions about payment or signing an agreement.

Given this "driver" is a complete stranger, should we let him just take everything?

[Guest]

persistent little b****r!

Ignore it and wait for Barclaycard

Rejections are not subject to conditions put up by a struck off solicitor!

Dealer is meant to be picking up the car in 2 hours. we have agreed via LS4U that he would come inspect the car, we would sign an agreement, he would pay us and then we would give him all the documents.

He has just told us he is sending "a driver" and ignored all questions about payment or signing an agreement.

Given this "driver" is a complete stranger, should we let him just take everything?

[des8]

Only allow the driver to remove the vehicle if he can show authorisation, carries out a joint inspection, signs the agreement and hands over cash or activates a bank transfer as agreed.

[Guest]

Only allow the driver to remove the vehicle if he can show authorisation, carries out a joint inspection, signs the agreement and hands over cash or activates a bank transfer as agreed.

The two guys the dealer sent came and took the vehicle. They paid us in full first. finally this ordeal is over!

thanks for all your help

[des8]

Well done... another failure for LS4U

Thanks for the update

[Guest]

Well this is an update of sorts - the ICO got back to me after I complained about the way LS4U handled my SAR. Malcolm claimed I didn't understand data protection laws. This is the kind of firm they are.

[des8]

what do you expect from a struck off solicitor.... he has no respect for the law or people