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Can i reject the car and get a refund?
The car started overheating and the dealer replaced the waterpump. The same day I collected it it gain suffered the same issue - the dealer had replaced the pump but not the pulley mechanism (which was probably the issue) - this subsequently mechanically failed (with quite a bang and then bang, bang , bang as the part bounced off the road and the underside of the car before disappearing out from the back) - the pulley wheel had seized.
The dealer says the car can now be collected but refuses - doesn't answer any email request for confirmation of work carried out.
- I had pointed out that the car overheats could have damaged the engine - I want it assessed
- the mechanical failure could have caused other physical damage i.e. in engine bay, underside of car - exhaust etc. - I also want this assessed.
- the car also seems to have a slight wobble, and vibration of steering wheel something I had assumed to be tracking but it has been pointed out that this could be steering, suspension, tracking or any combination of - I also detailed this in my email and want it assessed also.
The dealer is not answering my repeated email requests and I want it in writing because verbal means nothing.
If I collect the car but do not have confirmation of work carried out then what recourse do I have (e.g. (if) it turns out the mechanical failure and part that broke off damaged exhaust - but if I take car away without confirmation that the underside has been looked at then it could be argued that the damage has occurred after the repair (truth is I also do not know if the dealer is obliged to consider additional damage caused by mechanical failure as I have detailed above).
I've had enough now - can I ask for a refund?
Advice would be greatly appreciated ( the 30 days runs out soon I purchased the car 31/01)
The car started overheating and the dealer replaced the waterpump. The same day I collected it it gain suffered the same issue - the dealer had replaced the pump but not the pulley mechanism (which was probably the issue) - this subsequently mechanically failed (with quite a bang and then bang, bang , bang as the part bounced off the road and the underside of the car before disappearing out from the back) - the pulley wheel had seized.
The dealer says the car can now be collected but refuses - doesn't answer any email request for confirmation of work carried out.
- I had pointed out that the car overheats could have damaged the engine - I want it assessed
- the mechanical failure could have caused other physical damage i.e. in engine bay, underside of car - exhaust etc. - I also want this assessed.
- the car also seems to have a slight wobble, and vibration of steering wheel something I had assumed to be tracking but it has been pointed out that this could be steering, suspension, tracking or any combination of - I also detailed this in my email and want it assessed also.
The dealer is not answering my repeated email requests and I want it in writing because verbal means nothing.
If I collect the car but do not have confirmation of work carried out then what recourse do I have (e.g. (if) it turns out the mechanical failure and part that broke off damaged exhaust - but if I take car away without confirmation that the underside has been looked at then it could be argued that the damage has occurred after the repair (truth is I also do not know if the dealer is obliged to consider additional damage caused by mechanical failure as I have detailed above).
I've had enough now - can I ask for a refund?
Advice would be greatly appreciated ( the 30 days runs out soon I purchased the car 31/01)
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