Help with Argos

[Woolfie842]

Hi help is needed

I ordered £400 for 2 items from argos by telephone
I received email to say thru be delivered on Friday 23rd
I knew I be in work so I changed the delivery address of which I received an email confirming the change.
Friday came delivery driver put a card in my door stating parcels in porch but I have no porch and nothing outside anywhere
Did not deliver to the address I stated
Just left a card but no items

Ive been on the phone with argos most of the week in my break times at work
but I think I'm going in circles
They state it's being investigated
but nothing is getting done
Waiting from supplier apparently of which they sent a picture of the delivery card saying in porch

There is no porch on the building
Why didn't they just deliver to the address I stated
Have I lost my £400
Can anybody help me please
don't know what else next to do

[MIKE770]

Trustpilot Reviews: Experience the power of customer reviews

https://www.trustpilot.com/

Go in here and type in ARGOS and state what events happened or not happened I found responses are very quick

[MIKE770]

how did you pay debit card?? if so section 75 reclaim

[Woolfie842]

Debit card yes
how do I do that please

[MIKE770]

cannot do yet = go to Trustpilot 1st save a lot of time no doubt?

[Amethyst]

When you changed the delivery address was that with the courier /delivery company direct ( online?) or with Argos on phone ? ( have you confirmation )

However they still delivered to your home address ( which has no porch ) What courier do they use or was it Argos own delivery ? Presumably you sent the pic of your address showing there is no porch and if the delivery card saying it was left in the porch ?

Debit card would be a chargeback rather than a section 75. Was it Visa debit ? https://www.which.co.uk/consumer-rig...use-chargeback

[Woolfie842]

I had a full refund guys
thanks for your help