So thought I'd do a diary of a basic EU261 for a cancelled / delayed flight under EU261 ( who knows how long it will be valid for re Brexit )but as Daughter had a flight cancelled this week and arrived back in the UK around 15 hours later than scheduled I thought diarising the process might help someone.
First thing to note is if you post on social media about a flight delay you get completely swarmed by claims management companies who generally charge 25-40% of any compensation. So don't bother lol.
So the case...
Airline: Easyjet
Flight scheduled for 11pm - just under 1500km - EU country to UK.
Flight cancelled two hours before scheduled departure time.
Flight rescheduled for 3pm the following day.
Passengers all allocated hotel accommodation for the night within 2 hours of cancellation.
Passengers all provided with vouchers for food ( for night and for the next day morning and lunchtime )
Passengers all provided with transport to accommodation, and back from accommodation to airport the next day.
( Pretty damn good service I have to say - not like the old days of sleeping on the airport floor lol )
If I wasn't trying out the standard EU delayed flight compensation scheme I'd probably let it go because, basically, Daughter loved the hotel they were put up in, it was a higher standard than the 18-30 club med type hole they'd spent the week in , and basically had an extra days holiday out of it... no work to rush back for, and easyjet sorted everything quickly, everyone was kept informed and other than being a little annoyed at the hanging about to start with after arrival at the airport, there wasn't an issue.
But anyway, under the EU rules compensation entitlement to a flight delayed over 3 hours, within the EU, under 1500km, is around £230 ( depends on euro / pound exchange rate and I don't have a euro symbol on my keyboard ) Only part I'm not certain of is whether it's a cancellation or a delay claim.
Lots of help here: https://www.caa.co.uk/Passengers/Res...-compensation/
The delay is this instance is well documented as a staffing issue. Something about a crewmember was off sick so they had to go and pick another one up from Milan, then the crew were out of their hours, ... but don't think you can class that as an act of God etc, so think it should all be pretty straightforward. There's no 'out of pocket' expenses to worry about or anything.
Anyway...
Easyjet have a compensation EU261 claim form https://www.easyjet.com/en/claim/eu261 - which we've completed and received email confirmation of receipt. It now takes up to 45 days.... so we wait and see for now
First thing to note is if you post on social media about a flight delay you get completely swarmed by claims management companies who generally charge 25-40% of any compensation. So don't bother lol.
So the case...
Airline: Easyjet
Flight scheduled for 11pm - just under 1500km - EU country to UK.
Flight cancelled two hours before scheduled departure time.
Flight rescheduled for 3pm the following day.
Passengers all allocated hotel accommodation for the night within 2 hours of cancellation.
Passengers all provided with vouchers for food ( for night and for the next day morning and lunchtime )
Passengers all provided with transport to accommodation, and back from accommodation to airport the next day.
( Pretty damn good service I have to say - not like the old days of sleeping on the airport floor lol )
If I wasn't trying out the standard EU delayed flight compensation scheme I'd probably let it go because, basically, Daughter loved the hotel they were put up in, it was a higher standard than the 18-30 club med type hole they'd spent the week in , and basically had an extra days holiday out of it... no work to rush back for, and easyjet sorted everything quickly, everyone was kept informed and other than being a little annoyed at the hanging about to start with after arrival at the airport, there wasn't an issue.
But anyway, under the EU rules compensation entitlement to a flight delayed over 3 hours, within the EU, under 1500km, is around £230 ( depends on euro / pound exchange rate and I don't have a euro symbol on my keyboard ) Only part I'm not certain of is whether it's a cancellation or a delay claim.
Originally posted by Cancellation
Originally posted by Delay
The delay is this instance is well documented as a staffing issue. Something about a crewmember was off sick so they had to go and pick another one up from Milan, then the crew were out of their hours, ... but don't think you can class that as an act of God etc, so think it should all be pretty straightforward. There's no 'out of pocket' expenses to worry about or anything.
Anyway...
Easyjet have a compensation EU261 claim form https://www.easyjet.com/en/claim/eu261 - which we've completed and received email confirmation of receipt. It now takes up to 45 days.... so we wait and see for now
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