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In mid July I had renegotiated a new deal with BT.
I had complained I was unhappy with their constant price increasing.
They agreed to a new 18 month contract with the following terms "As agreed I’ve re-contracted your line and broadband package and this will now be £45.49 a month but discounted to £20.99 for 18 months. The Anytime calling plan at £9.50 a month will remain the same."
On the bottom of the order, sent the same day after the conversation it read "Any price increases shown above will happen from 16 September 2018 onwards. That means you'll pay the lower price up to and including 15 September 2018"
In August my bill had gone up from £30.56 to £32.69 when it should not have gone up clearly by what the order suggested.
When I got Septembers bill in yesterday, a further increase had incurred, and my monthly bill is now £34.69.
I have no idea why my August bill had increased when the bottom of the order clearly stated that the increase would occur from 15th September.
If that is the case do I have BT for breach of contract by increasing my bill before the 15th September?
I had complained I was unhappy with their constant price increasing.
They agreed to a new 18 month contract with the following terms "As agreed I’ve re-contracted your line and broadband package and this will now be £45.49 a month but discounted to £20.99 for 18 months. The Anytime calling plan at £9.50 a month will remain the same."
On the bottom of the order, sent the same day after the conversation it read "Any price increases shown above will happen from 16 September 2018 onwards. That means you'll pay the lower price up to and including 15 September 2018"
In August my bill had gone up from £30.56 to £32.69 when it should not have gone up clearly by what the order suggested.
When I got Septembers bill in yesterday, a further increase had incurred, and my monthly bill is now £34.69.
I have no idea why my August bill had increased when the bottom of the order clearly stated that the increase would occur from 15th September.
If that is the case do I have BT for breach of contract by increasing my bill before the 15th September?
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