Malfunctioning Electronic device

[jaguarsuk]

I don't know what a PDPAC is? I did send two letters via Royal Mail Signing serive.

https://www.justice.gov.uk/courts/pr...action_conduct

There are certain rules and things you need to do before and during claims, if this goes as far as a hearing then the other side might try to claim unreasonable conduct under CPR 27.14 for costs.

I think you need to answer these questions:

Who was the seller of the tablet?
Were they made aware the tablet was to be gifted to someone else?
Does the contract of sale contain an exclusion on third party rights

I think you are pursuing the wrong target, which should be the seller.
As you weren't the purchaser you would need to invoke the Consumer (Rights of Third Parties) Act 1999 if your rights hadn't been limited

[Sam170582]

https://www.justice.gov.uk/courts/pr...action_conduct

There are certain rules and things you need to do before and during claims, if this goes as far as a hearing then the other side might try to claim unreasonable conduct under CPR 27.14 for costs.

I think you need to answer these questions:

Thanks Jaguar I think I am just going to settle

[jaguarsuk]

Thanks Jaguar I think I am just going to settle

I think that is probably wise.

See if they will replace the device and allow you to keep the old one on the basis that you want to try to recover the data. If they agree google "Phone Doctor" which has tutorials of how to repair device including changing batteries. THis may result in you being able to repair and then backup the old one.

[ploddertom]

Remember having something similar with my own Samsung Tablet and used this - having been a telecoms/computer engineer made it a bit easier.

HOW TO REALLY FIX THE POWER UP PROBLEM

What did work for me, I found deep in one of the Android user discussion forums and it's consistent with how I solve the problem of the occasional runaway application on my Samsung Galaxy phone. Apparently if you disconnect and reconnect the battery, then plug the unit back into its factory wall charger, you'll convince the tablet to wake up and try charging the battery again. Less than a minute after doing this and reconnecting the charger, I saw the battery icon appear on the screen, and the unit began charging normally. Success! The only bad news about this is that it's not as simple as removing the back of a Galaxy phone. In fact, it's possible that attempting this will void your warranty, so proceed with caution!

Getting the back off the Galaxy Tab requires gently prying the edges away from the screen in the little crack between the screen and the case all around the perimeter of the screen. Doing this properly requires a thin plastic pry tool and some patience. I used a small jack knife, but would not recommend it as the metal can scratch the case or even potentially cause a short inside the unit if you're not careful. We have had readers write in to say guitar picks and old credit cards also can be used. By all means, be careful and DON'T FORCE IT! Work the pry tool around the edges until the screen separates from the back casing by itself without any force.

[R0b]

I would agree with des8 and if you purchased the Samsung tablet from Amazon by a third party seller named "sscoms" then I would think that you are most definitely barking up the wrong tree. Your contract will be between yourself and sscoms who is liable so in my view you would need to pursue that seller, not Samsung. You don't have the right to sue the manufacturer if they didn't sell you the tablet personally nor can you just because it bears Samsung's name (unless you are claiming a physical injury from the product itself then Samsung may be liable).

You would be wise settling up with Samsung and you might want to accept their offer of compensation and either to repair it without deleting your information but if its not possible, then you could still look to pursue monies from sscoms, though you might want to see if there is any recourse if you go through Amazon and make a claim that way.

[ploddertom]

You could try this if you think you are capable, it isn't for the faint hearted.
https://www.samsung-messages-backup....d-samsung.html