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Can I take this to small cliams?

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  • Can I take this to small cliams?

    Hi all.

    First time poster and glad to have found this forum.

    I run a food manufacturing business in the UK and recently we had issues with the quality of the jars and lids we buy.

    The supplier has been good enough to work with us to resolve but it did not work out. They have accepted this and refunded me for the faulty stock.

    Emails have been exchanged discussing the issues and so on record.

    However, these same pots have been send to a customer of our in Europe. The issues we have had above have meant a little over 600 pots (Value approx 1,800) have leaked and I have given a credit. I have asked the pot supplier to pay me for this loss.

    They say they will pay for the pots but nothing else. Here, the product is now unusable.

    It is my view that they should pay for the total loss as the quality of their goods was not of the quality they should have been and so been the sole reason for the issue.

    We have looked silly to our customer and our reputation has taken a bash. We had to make arrangements to change the type and supplier of pots, which will incur costs of label re design etc.

    Is the above grounds for me to push for payment of the lost product?

    There is another customer with the same faults that we fixed but maybe I should ask for payment for that loss also.

    Thanks
    Tags: None

  • #2
    You should pursue your loss for the value you have had to refund to both customers. You have lost the value of the product you manufactured then subsequently sold due to a faulty supply and they are liable for that loss.

    Send them a letter before action giving them 30 days to repay the loss or make arrangements to repay it or else you will be forced to commence a claim against them in the county court. Advise them that if they intend to ignore the letter or not refund you that they should seek legal advice.
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    • #3
      Thanks for the advice. I will look now but are there any templates of letters before action here?

      Originally posted by jaguarsuk View Post
      You should pursue your loss for the value you have had to refund to both customers. You have lost the value of the product you manufactured then subsequently sold due to a faulty supply and they are liable for that loss.

      Send them a letter before action giving them 30 days to repay the loss or make arrangements to repay it or else you will be forced to commence a claim against them in the county court. Advise them that if they intend to ignore the letter or not refund you that they should seek legal advice.
      *

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