** DISCONTINUED ** lind01 v BritishPassportServices - - 20th August 2015

[lind01]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

Hi Exc

I have posted up the reply I had from HMPO

[EXC]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

Excellent thanks.

When it comes to including it in your witness statement we'll include both e-mails to make the context of the one you got from HMPO clear.

[lind01]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

I really can't thank you enough for all your help in putting this together for me. :whoo:

[lind01]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

Hi Amethyst

I have to send this today, do I now go into the MCOL and post it up on there? and shall I post in there the E-mails too?

Thank you again for you help

Linda x

[Kati]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

Hi Amethyst

I have to send this today, do I now go into the MCOL and post it up on there? and shall I post in there the E-mails too?

Thank you again for you help

Linda x

If you can send it via MCOL then yes (although I know some people have had problems logging in recently) xx
If you can't get onto mcol, you could email it to the court as a pdf attachment (with your name vs BPS defence as a subject line) - the email address should be on the claim form

[lind01]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

Hi Amethsty

I have received my 'Notice of Proposed Allocation to the Small Claims' asking if I wish to go through mediation? But i would think if I say yes then I'm admiting that they would have a case against me!!!

Today though I have been sent this E-mail from UK Services



From: UK Services <complaints@britishpassportservices.org.uk>
Date: 14 April 2015 14:19:30 BST
To: lindatomlinson843@btinternet.com
Subject: Defense: Linda Tomlinson vs UK Services & Support Ltd/Court Case/B2QZ881J
Reply-To: complaints@britishpassportservices.org.uk


Dear Ms Tomlinson,


Thank you for acknowledging our Court Claim.


We hope that like us you are looking forward to an impartial Judge putting an end to this dispute by deciding based on the facts and English law which party is correct.


The court has now furnished us with a copy of your defense which we have read and have a few questions about and so would you be kind enough to book an appointment via www.BookPhoneCall.com so that we can discuss this matter with you? There will of course be no charge for this telephone call.

As mentioned before issuing proceedings we still have the desire to resolve this matter without having to go to trial and we did select "yes" to the question regarding whether we would be interested in resolving this matter via the courts mediation service. If you have also advised the court that you would be interested in working with us to resolve this matter then the mediation team will in touch in due course. We are more than happy to fit in with a time and date that suits you and will ensure that one of our agents are available for the call anytime between 9pm to 5:30pm Monday to Friday.


If you did selected "no" to the mediation service but are interested in potentially settling this matter without needing to attend a hearing simply click here and send this email to the court.


On another note should at any point you wish to settle this dispute simply visit: LindaT.settleinvoice.org.uk


If the £202.60 (cost breakdown here >>) is paid before the hearing date you will not need to attend a hearing nor would a County Court Judgement be logged against you should the Judge side with us.


Kind Regards


British Passport Services
Charles Mercer
Collections Department
Tel: 0161 663 0072
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk
Web: http://www.BritishPassportServices.co.uk

This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences at any time by visiting: http://update.britishpassportservices.co.uk. All agents of UK Services & Support Ltd who address customer enquiries & complaints via email have received the FTA Fair Trading Award issued by the government via Trading Standards. No reliance may be placed on this message without written confirmation from an authorized representative of British Passport Services / UK Services & Support Ltd. VAT number: 191970184, Company Registration Number: 08644308.


Now do I still refuse mediation and carry on defending my case as I don't see they have a leg to stand on with their bullying and pushy tactic by asking me to settle out for court. And also the fact that there was never ever an appointment made??????

thanks again

Linda x

- - - Updated - - -

Hi Amethsty

I have received my 'Notice of Proposed Allocation to the Small Claims' asking if I wish to go through mediation? But i would think if I say yes then I'm admiting that they would have a case against me!!!

Today though I have been sent this E-mail from UK Services



From: UK Services <complaints@britishpassportservices.org.uk>
Date: 14 April 2015 14:19:30 BST
To: lixxxxxxxxxx
Subject: Defense: Linda Tomlinson vs UK Services & Support Ltd/Court Case/B2QZ881J
Reply-To: complaints@britishpassportservices.org.uk


Dear Ms Tomlinson,


Thank you for acknowledging our Court Claim.


We hope that like us you are looking forward to an impartial Judge putting an end to this dispute by deciding based on the facts and English law which party is correct.


The court has now furnished us with a copy of your defense which we have read and have a few questions about and so would you be kind enough to book an appointment via www.BookPhoneCall.com so that we can discuss this matter with you? There will of course be no charge for this telephone call.

As mentioned before issuing proceedings we still have the desire to resolve this matter without having to go to trial and we did select "yes" to the question regarding whether we would be interested in resolving this matter via the courts mediation service. If you have also advised the court that you would be interested in working with us to resolve this matter then the mediation team will in touch in due course. We are more than happy to fit in with a time and date that suits you and will ensure that one of our agents are available for the call anytime between 9pm to 5:30pm Monday to Friday.


If you did selected "no" to the mediation service but are interested in potentially settling this matter without needing to attend a hearing simply click here and send this email to the court.


On another note should at any point you wish to settle this dispute simply visit: LindaT.settleinvoice.org.uk


If the £202.60 (cost breakdown here >>) is paid before the hearing date you will not need to attend a hearing nor would a County Court Judgement be logged against you should the Judge side with us.


Kind Regards


British Passport Services
Charles Mercer
Collections Department
Tel: 0161 663 0072
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk
Web: http://www.BritishPassportServices.co.uk

This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences at any time by visiting: http://update.britishpassportservices.co.uk. All agents of UK Services & Support Ltd who address customer enquiries & complaints via email have received the FTA Fair Trading Award issued by the government via Trading Standards. No reliance may be placed on this message without written confirmation from an authorized representative of British Passport Services / UK Services & Support Ltd. VAT number: 191970184, Company Registration Number: 08644308.


Now do I still refuse mediation and carry on defending my case as I don't see they have a leg to stand on with their bullying and pushy tactic by asking me to settle out for court. And also the fact that there was never ever an appointment made??????

thanks again

Linda x

[Amethyst]

Re: lind01 v BritishPassportServices - claim issued 4th March - DEFENCE BY April 6, 2

Yes say no to mediation and continue with your defence. Once you have returned your N180 you should get allocated to your local court and then receive directions and a court date. Then we can send in your witness statement and exhibits, and you'll get his ones in return.

I would respond very briefly and state that if they have any questions about your defence then you would appreciate these in writing. I think I wrote something for someone else following the same letter a couple days back, will have a look.

[EXC]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

I have received my 'Notice of Proposed Allocation to the Small Claims' asking if I wish to go through mediation? But i would think if I say yes then I'm admiting that they would have a case against me!!!

Correct, we're suggesting to everyone that they tick no to mediation as there's nothing to mediate about ie you're not prepared to admit any liability whatsoever.

As to the e-mail, everyone gets this. It's completely inappropriate for them to want to discuss your defence with you. Simply respond saying that you don't consider it appropriate to discuss and that if they have anything to say they need to put it in writing.

[Amethyst]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

Ahh yes

Dear Mr Mercer

Thank you for your email which I received on xxxxxxxx 2015. Please be aware I do not with to speak with your company by telephone.

If you have questions relating to my Defence or relating to the County Court claim you have bought against me then I would request you put these in an email or letter.

Kind regards

Maude123

as EXC said

[lind01]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

Thank you both I'll get onto this straight away. :tinysmile_aha_t:

[lind01]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

Hi Amethyst and Exc

I've received another e-mail from BPS today and I've copied it here for you to look at before I reply or not to them.

Thanks
Linda



From: "BPS Complaints" <complaints@britishpassportservices.org.uk>
Date: 30 April 2015 11:48:09 BST
To: "Linda" <lindatomlinson843@btinternet.com>
Subject: Re: Defense: Linda Tomlinson vs UK Services & Support Ltd/Court Case/B2QZ881J


Dear Ms Tomlinson,

We respect your request and have made a note on our system.

We saw by reviewing your initial defence on Monday that you appear to have copied and pasted an email from the Liverpool Passport Office stating that the appointment we secured for you did not exist. As per our policy we do not pursue claims where this is the case regardless of whether it was an error on our part of Her Majesty’s Passport Office’s side.

Please forward this email from HMPO so that we can check for its validity.
Kind Regards

Amanda Kirkman
UK Services & Support
Support Department
Tel: 0161 663 0072
Fax: 0203 0120 254
E-mail: mailto:enquiries@britishpassportservices.org.uk?su bject=Passport%20Question
Web: http://www.BritishPassportServices.co.uk
This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences at any time by visiting: http://update.britishpassportservices.co.uk. All agents of UK Services & Support Ltd who address customer complaints have received the FTA Fair Trading Award issued by the government via Trading Standards. No reliance may be placed on this message without written confirmation from an authorized representative of UK Services & Support Ltd. VAT number: 191970184, Company Registration Number: 08644308.

[EXC]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

I would forward the e-mail and in fact the exchange of e-mails so the context is clear.

[lind01]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

Hi Exc

I've been sent this email from BPS today, what should I do?

Dear Mrs, xxxxxxxxxxx

Please confirm that we can contact HMPO to validate that this email is authentic. You need to give us permission to do so otherwise HMPO will simply advise us “due to data protection....”
Kind Regards

Amanda Kirkman
UK Services & Support
Support Department
Tel: 0161 663 0072
Fax: 0203 0120 254
E-mail: mailto:enquiries@britishpassportservices.org.uk?su bject=Passport%20Question
Web: http://www.BritishPassportServices.co.uk
This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences at any time by visiting: http://update.britishpassportservices.co.uk. All agents of UK Services & Support Ltd who address customer complaints have received the FTA Fair Trading Award issued by the government via Trading Standards. No reliance may be placed on this message without written confirmation from an authorized representative of UK Services & Support Ltd. VAT number: 191970184, Company Registration Number: 08644308.

[EXC]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

Mmm I'm not sure. The suggestion is that you may have filed fake evidence.

Hold on I'll check with someone.

[Kati]

Re: lind01 v BritishPassportServices - - DEFENCE sent - waiting court date

Mmm I'm not sure. The suggestion is that you may have filed fake evidence.

Hold on I'll check with someone.

it sounds dodgy to me too ... why would they need to speak to HMPO if they've already been forwarded the emails?