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As some of you know I have a disabled son who claims ESA..
On 19th April he was sent form ESA50 Capability for Work to complete.
Duly sent off, and then received notification his payments would be stopped due to non return of form.
Swift phone call telling them it was signed for on whatever date!!
Immediate response was "put on wrong desk".
No reply to "why not then passed to correct desk?" !!
Payments restarted.
On 20th June another ESA 50 received.
Duly returned with sarcastic note!
Separate complaint also sent
On 30th July another ESA 50 received
duly returned with further note.
Separate complaint also sent to head honcho @ complaints dept querying why no response to earlier letters and warning matter will be escalated.
Also spent 45 minutes on phone to Wolverhampton call centre, and eventually found someone who agreed to instruct the triggering dept to cease sending these forms, which cause my son some distress and me a feeling of frustration as I complete the 40 page bloody form yet again!!
On 11th September another ESA 50 received.
Propose sending complaint to The Rt Hon. David Gauke MP, Secretary of State for Work and Pensions and involving son's MP
I'm going to enjoy this.
On 19th April he was sent form ESA50 Capability for Work to complete.
Duly sent off, and then received notification his payments would be stopped due to non return of form.
Swift phone call telling them it was signed for on whatever date!!
Immediate response was "put on wrong desk".
No reply to "why not then passed to correct desk?" !!
Payments restarted.
On 20th June another ESA 50 received.
Duly returned with sarcastic note!
Separate complaint also sent
On 30th July another ESA 50 received
duly returned with further note.
Separate complaint also sent to head honcho @ complaints dept querying why no response to earlier letters and warning matter will be escalated.
Also spent 45 minutes on phone to Wolverhampton call centre, and eventually found someone who agreed to instruct the triggering dept to cease sending these forms, which cause my son some distress and me a feeling of frustration as I complete the 40 page bloody form yet again!!
On 11th September another ESA 50 received.
Propose sending complaint to The Rt Hon. David Gauke MP, Secretary of State for Work and Pensions and involving son's MP
I'm going to enjoy this.
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