Bad treatment in hospital

[privatetrey]

Was in hospital for minor operation yesterday and got annoyed with few things and need to ask if anyone has experienced similar treatment or in your opinion was the treatment I received fair. I was given my room with other 4-5 patients then was informed I was first on the list. I waited until 1 and half hours the nurse returns to give me my arm name tag and socks and then inform us the list had changed and am now at the end of the list. I was really upset as not one had bothered to return and inform me when the list was changing and did not provide reasons why.
later on I was taken to theatre by trolley when I got there the gentleman was looking for other staff members and was saying he wasn't allowed to be left on his own with me. We were in the first small room which I thought it was a scrubbing room it was quit tiny with a sinkand shelves with small equipment in the other too through the double foors was a spacious room with people inside cleaning it which I assumedvwas the theatre and was being made ready for us. I was inserted with a needle in my arm and when the nurse was doing this asking for help they had to keep moving my bed slightly as the space was small. Then they put the anastetic without even informing me but talking to themselves. All I remember is me telling the I was hot and I went under. So I wanna know if this treatment is expected as I felt neglected somehow.

[wales01man]

Re: Bad treatment in hospital

There are many reasons why the list may change if there is a diabetic who hasn't eaten they normally go first.
The person who could not be alone with you? Did you ask why?
Was the treatment successful?
From experience I can say Hospitals have become a bit of a production line if you feel you have a complain seek out the Patient liason office and speak to them

[enaid]

Re: Bad treatment in hospital

Hi and welcome to Legal Beagles,
Firstly I don't think anyone is not aware of the situation with a lot of hospitals at the moment, I am not condoning how you were treated just it may be a factor.
I know being informed as to what's going on when things get changed is often lacking and it is very frustrating, but there would undoubtedly have been a reason.
The hospital you went to will have a complaints procedure and you will find the info on their website.
If you do complain it will be investigated and you will probably find out exactly why things were not too good for you.
Hoping apart from you feeling neglected everything else went well.
Enaid x

[privatetrey]

Re: Bad treatment in hospital

I do understand that the list can change but for all 4 to five people I was with suddenly they are all prioritised before me considering they knew the pain I was in and could not taking any psinkillers oral. The man said because there has to be a woman present.
The nurse could offer me any reason to why I had moved from the first position of receiving treatment to the last. Iam looking to make a complaint as I also left without any pain relief as they could not give me and didn't give reason why and ended up borrowing codeine from my friend last night and now have to contact GP for pain killers.

[icrina53]

Re: Bad treatment in hospital

Hello,
I hope you all ok now. I have been a day patient in Oct. last year for minor surgery , and pretty much I had the same experience as you. Now , depends what is it you want? I am more than grateful for all the care I received and was very understanding of the fact that my surgery was booked for 9 am and didn't get in until gone 3 pm, other people were prioritized, due to age, diabetes , etc. Nobody has given me any specific info but listening to the nurses/patients/doctors conversations I gathered that and went along with it.
Is it such an issue few codeine that you can buy from any shop? Having surgery ,you did not expect to have anesthetic?
I understand you are a bit frustrated but I think you are overreacting , if you want someone to hold your hand maybe you should go private. NHS is stretched to a maximum and we should be very grateful for the wonderful work they do under these horrible conditions.

[privatetrey]

Re: Bad treatment in hospital

I didn't want anyone holding my hand no need for bad sarcasm but telling me what is happening is what I would expect as its my body and I pay taxes just like anyone else. A little respect, compassion and consideration would be nice and if someone does not like it then maybe that profession ain't for them. I do not believe for one moment that all other four patients went infront of me because of other issues that required them to be prioritised; I would think that would have been done prior to the list being made right; I don't want to sit and assume but I like to be informe patient entered approach would have been nice.

[icrina53]

Re: Bad treatment in hospital

Well, we are all different at the end of the day. Like I said in my previous post I had a very similar experience to yours and didn't even cross my mind to complain about it as I saw how short staffed and overworked they are.
I wish you luck if you decide to put a complain in, but to be honest I struggle to see the grounds for one.

[privatetrey]

Re: Bad treatment in hospital

I didn't want anyone holding my hand no need for bad (rude) sarcasm but telling me what is happening is what I would expect as its my body and I pay taxes just like anyone else. A little respect, compassion and consideration would be nice and if someone does not like it then maybe that profession ain't for them. I do not believe for one moment that all other four patients went infront of me because of other issues that required them to be prioritised; I would think that would have been done prior to the list being made right; I don't want to sit and assume but I would like to be informed patient (client) centered approach would have been nice.

[privatetrey]

Re: Bad treatment in hospital

Everyone is different with different opinions but I hate to think that you will be ok with people doing everything they want on your body without informing you. I practice Social work and I know how oppressive it is to use your power and decide what you want and not include the client. Health professionals are well educated and informed in their profession but it just did not show on that day and I know it does not do justice for those who do right in that profession but that's why there is a complaint procedure to see what can be improved. I do believe I have a complaint and it has strong grounds as other people seemed to suggest I do so but thanx for your input ..

[icrina53]

Re: Bad treatment in hospital

People doing everything they like with your body is hardly the case here.
You had a needle inserted in your arm-that means the anesthetic is coming soon? you're in for an op?
Taken to a scrubbing room -every hospital does that until the operating theater is ready
Male looking/waiting for a female worker- hospital policy
You went is for op on a painful condition from what I gather, yet you have no painkillers in the house- you had to borrow from a friend
With regards to timescales , these are not guaranteed, I have seen people sent home and asked to return the next day from whatever reasons.
Like you said in your first post , you got annoyed, I understand that , we all do on daily basis from different reasons.
Strong grounds? lack of communication and compassion is hardly two of them, I do not see any negligence or misconduct in your experience. But like I said before I do wish you luck in whatever you decide to do with regards to this !

[privatetrey]

Re: Bad treatment in hospital

Well you sound like you know what to expect guess what I didnt so good for you and me knowing doesn't mean you should tell me what is about to happen. I can have more operations in a lifetime doesn't mean I don't have to know. I have painkillers not as strong as codeine and wasn't aware you can purchase them over the counter which I doubt very much. Don't work in hospital so how am I meant to know their policy? I know what a scrubbing room is but didn't expect to be given anestethic there rather in the theatre.
ihave other grounds I chose not to disclose but those two are very good for me thank you very much. I have consulted a lot of people for advice and I know what happened was wrong and yeah unfortunately it does lead to a complain. It doesn't not need to lead to negligence or misconduct to lodge a complain. Complaints are for when you not happy with service provided and I am not and all I wante was to hear if anyone has been in similar situation not to advise me if I can complain or not as I am aware I have every right to complain so thanx for your input.

[icrina53]

Re: Bad treatment in hospital

I am not trying to get into an argument, I am sure you have been advised well with regards to the complain so go for it.
Just a little advise for the future , you should try Solpadeine, they sell in Boots for about £5 , much better than Codeine.

[stevemLS]

Re: Bad treatment in hospital

I'm curious about the painkillers you were taking before the day of surgery, you had run out presumably.

Anaesthetic is always given in the ante-room to the theatre, rarely if ever in the theatre itself.

Other than the reprioritising, not sure what your other grounds are.

You should also know that anaesthetics generally have an amnesiac effect, in general terms a patient's memory of what happened in the anaesthetic room is not reliable. No idea whether that applies to you.

[privatetrey]

Re: Bad treatment in hospital

To be honest I wanted to hear if anyone has experienced same unfair treatment as I did and find out how they dealt with it. This is my fourth operation but first in that particular hospital and I know the treatment I received was appauling and after discussing with my GP who also agreed I am lodging a complaint. My painkillers didn't run out but they went as powerful as the one given considering the pain I was in after surgery. I travelled 55 miles to that hospital.
bad communication and not keeping me informed if that's not serious then I don't know what is and like I said previously I would rather not disclose anything further and it doesn't matter what grounds I have as Iam sure complaints are for unsatisfied clients/patients to raise their issues and be given explanation why that happened and how they will improve. You might see it as a light problem as I see it otherwise. Everything that happened before the anaesthetic am fully aware of and remember it very well and I still recall every step of what occurred before that.

[stevemLS]

Re: Bad treatment in hospital

Fair enough, you consider it appalling, write a complaint, there is a statutory process that the hospital must follow.