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DWP made an error in payments incurring charges from the bank ?

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  • DWP made an error in payments incurring charges from the bank ?

    If your benefits are paid late, or incorrectly into your account, then you can claim any bank charges incurred as a result of the error back from the DWP.

    http://www.dwp.gov.uk/publications/d...07_exgal.asp#k

    Definition

    53 Actual financial loss applies to cases where maladministration has directly caused the customer to incur additional expenditure that would not have been incurred otherwise, for example:
    • in pursuit of their claim to benefit or child support maintenance
    • pursuing justified complaints of maladministration or compensation claims
    • when failure by the Department to transfer funds timeously results in bank charges, for example, late payment into a bank or building society account (see paragraph 58).


    Bank charges/fees

    58 When payment of benefit has been delayed due to Departmental error, the customer may become overdrawn on a bank account or incur fees. In such cases, the special payment should be equivalent to either
    • the interest payment calculated by the Department for the delay (see paragraph 88 et seq) or
    • the amount of interest and any fee that is charged by the bank whichever is higher.
    #staysafestayhome

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    Received a Court Claim? Read >>>>> First Steps

  • #2
    Re: DWP made an error in payments incurring charges from the bank ?

    needs updating - link isnt working.

    Also need to find information about housing benefit and local housing allowance payments being late.
    #staysafestayhome

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    Received a Court Claim? Read >>>>> First Steps

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