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Hi, I am a newbie was after some help please?
I used Resolver to submit a PPI claim on an Egg Loan taken out in March 1999. I filled out the online form and attached a scanned copy of the Egg personal loan agreement which shows Loan Payment Protection of £644.80.
I thought (but I might be mistaken) that Egg Loan claims were made through Canada Square Operations in Worthing. However, I have today received a letter from Barclays Bank in Leicester that says they have reviewed my PPI complaint and their internal system evidence and they are unable to find a PPI policy on the account held in my name (do they have all the Egg loan information going back that far?) They have asked for a copy of the policy document if I have it or any information to support my claim. I only have the Loan Agreement but this shows the agreement number, amount of loan, amount of loan payment protection and total is the only information I have, it is signed on behalf of Egg and dated.
They said if I am not satisfied and still believe I had PPI then to send them more information and they will renew the case.
No really sure what to do next, as the paperwork I have shows I did have Loan Payment Protection. Would be grateful for any advice. Thank you so much
I used Resolver to submit a PPI claim on an Egg Loan taken out in March 1999. I filled out the online form and attached a scanned copy of the Egg personal loan agreement which shows Loan Payment Protection of £644.80.
I thought (but I might be mistaken) that Egg Loan claims were made through Canada Square Operations in Worthing. However, I have today received a letter from Barclays Bank in Leicester that says they have reviewed my PPI complaint and their internal system evidence and they are unable to find a PPI policy on the account held in my name (do they have all the Egg loan information going back that far?) They have asked for a copy of the policy document if I have it or any information to support my claim. I only have the Loan Agreement but this shows the agreement number, amount of loan, amount of loan payment protection and total is the only information I have, it is signed on behalf of Egg and dated.
They said if I am not satisfied and still believe I had PPI then to send them more information and they will renew the case.
No really sure what to do next, as the paperwork I have shows I did have Loan Payment Protection. Would be grateful for any advice. Thank you so much
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