Hi
Hope somebody can give me a bit of help
Took a loan out with HFC in July 03 (Household Bank then and Beneficial Bank before that)
Was told that because I was renting property I had to take out their PPI
This was a loan they'd invited me in for to consolidate other commitments
Through this site I cancelled the PPI in January and sent a letter requesting the refund of monies already paid stating that I was mis sold due to being told I had to take the PPI out to qualify for the loan
Received a letter back on 14th Feb stating that at 'present time were unable to resolve issues raised and hoped that the complaint could be resolved shortly'
Still paying loan amount off minus the PPI amount and getting an abundance of telephone calls/letters asking for the full amount.
Received a further letter on saturday stating ' at present time unable to resolve complaint as investigation yet to be concluded and at such time a full response will be sent in writing' ' apologies for the delay and am obliged to refer complaint to FOS but hope this won't be necessary'.
Amount claiming for is over £4k - approx £1,500 left on loan (excluding PPI)
What should I do
Thanks
BJ's Dad
Hope somebody can give me a bit of help
Took a loan out with HFC in July 03 (Household Bank then and Beneficial Bank before that)
Was told that because I was renting property I had to take out their PPI
This was a loan they'd invited me in for to consolidate other commitments
Through this site I cancelled the PPI in January and sent a letter requesting the refund of monies already paid stating that I was mis sold due to being told I had to take the PPI out to qualify for the loan
Received a letter back on 14th Feb stating that at 'present time were unable to resolve issues raised and hoped that the complaint could be resolved shortly'
Still paying loan amount off minus the PPI amount and getting an abundance of telephone calls/letters asking for the full amount.
Received a further letter on saturday stating ' at present time unable to resolve complaint as investigation yet to be concluded and at such time a full response will be sent in writing' ' apologies for the delay and am obliged to refer complaint to FOS but hope this won't be necessary'.
Amount claiming for is over £4k - approx £1,500 left on loan (excluding PPI)
What should I do
Thanks
BJ's Dad
Comment