Not sure if mis-sold PPI but couldnt make claim under PPI when injured

[Kirsty-AnneParkinson]

My husband took out a loan in 2007 and a few years into it he fell and broke his leg leaving him out of work for almost a year. He had PPI and had wanted it for this very reason.

He went to the bank where he got the loan and asked to make a claim under the PPI as he would be out of work with a broken leg. The loan advisor simply told him "We dont do that anymore" but he cannot recall the reason. She said he would have to take out another loan and that would decrease the monthly payments.

So basically it wasnt a case where he was necessarily mis-sold PPI but he had been paying it and when he needed to use it he was told no. I have read through the reasons for being able to re-claim PPI and cant find a similar scenario. Has anyone come across this and have any advice?

Thanks

[EXC]

Re: Not sure if mis-sold PPI but couldnt make claim under PPI when injured

The problem you have is that you can only complain within 6 years of the issue arising and it sounds like it was longer ago than that.

Additionally as you never made an actual claim on the insurance you can't prove that attempting to do so in your branch was declined.

[Debt Camel]

Re: Not sure if mis-sold PPI but couldnt make claim under PPI when injured

She said he would have to take out another loan and that would decrease the monthly payments.

If this loan repaid the previous, including PPI, in full, then there is a case here for mis-selling.

Things are easier for more recent problems, but this one isn't ancient and it's well worth putting a claim in. Call the relevant bank helpline, see list here: http://www.financial-ombudsman.org.uk/contact/PPI.html

[Turboman]

Re: Not sure if mis-sold PPI but couldnt make claim under PPI when injured

Generally--with PPI Policies on Loans----the Policy covers only the first 5 years (even though the cost is added as an additional monthly premium to the main Loan Cash Advance premium.

This could be the case if you were claiming after 5 years of taking out the loan.