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Hi, I wonder if you can help me.
I put in a PPI claim against First Plus using Gladstone Brookes a couple of years ago. After 2 or 3 months I received a rejection letter from First Plus and was advised by GB to that this would not be the end of it all and that I was to complete a form which they would send off to the Financial Ombudsman on my behalf to get the case reviewed, they were honest and said I could do this myself and that if they sent on my behalf the charges of 25% plus Vat would apply in the event of a payout. I thought nothing more of this as they were what I thought at the time avoiding any hassle or time filling out forms for me.
Time passed by and around April / May 2013 I then received letter from GB advising the Financial Ombudsman had also rejected my case and they Gladstone Brookes could not do anything further with my claim, so case closed. Based on this I threw all the correspondence and GB pack away as thought the claim has run its course.
A week ago I received a letter direct from First Plus advising that my case with them had been reopened with them and to my surprise two healthy cheques arrived paying me what was due.
This morning at 8:15 I received and call from an 0844 number and a voicemail left by Gladstone Brookes requesting a call back. I call them back this afternoon only to be told they would call me back when they could find out what the initial call was actually about. So far no call back...
Am I still liable under GB Terms and conditions to pay them any fees even if a letter was received basically saying case closed and nothing more could be done ?
Any assistance would be appreciated on this and I cannot find anything similar to this.
Thankyou.
I put in a PPI claim against First Plus using Gladstone Brookes a couple of years ago. After 2 or 3 months I received a rejection letter from First Plus and was advised by GB to that this would not be the end of it all and that I was to complete a form which they would send off to the Financial Ombudsman on my behalf to get the case reviewed, they were honest and said I could do this myself and that if they sent on my behalf the charges of 25% plus Vat would apply in the event of a payout. I thought nothing more of this as they were what I thought at the time avoiding any hassle or time filling out forms for me.
Time passed by and around April / May 2013 I then received letter from GB advising the Financial Ombudsman had also rejected my case and they Gladstone Brookes could not do anything further with my claim, so case closed. Based on this I threw all the correspondence and GB pack away as thought the claim has run its course.
A week ago I received a letter direct from First Plus advising that my case with them had been reopened with them and to my surprise two healthy cheques arrived paying me what was due.
This morning at 8:15 I received and call from an 0844 number and a voicemail left by Gladstone Brookes requesting a call back. I call them back this afternoon only to be told they would call me back when they could find out what the initial call was actually about. So far no call back...
Am I still liable under GB Terms and conditions to pay them any fees even if a letter was received basically saying case closed and nothing more could be done ?
Any assistance would be appreciated on this and I cannot find anything similar to this.
Thankyou.
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