Call recieved from Beech Consumer Services in regards to Paragon Finance

[Lisajb]

Hi, Wonder if anyone could shed some light on this.............
I have had a loan from Paragon Finance in 2007 its a large loan of £52,000 secured on the house, there is some thing within the loan that once paid off and we haven't had any issues we get £9,000 back. I haven't asked for this and aren't really sure what it is when I've asked Paragon they said they knew nothing about it.
I haven't got all the agreement as when I seperaed from my previous partner her took some documents and left me to pay all the loans.
Anyway I keep receiving calls from an unknown number on Friday I answered the call it was from a lady from Beech Consumer Services telling me I'm entitled to receive around £10,000 back from this paragon loan, she knew the amount I'd taken out and how much I paid back she said Paragon had put interest on the loan without my knowledge, she then asked why I hadn't noticed I owed more than the initial loan was for. I presumed this was all the interest.
Are these just cold calls or is it worth trying to reclaim some money?
This loan was sold to us through a broker, I'm waiting for the house sale to go through and pay this off.
Thanks

[Turboman]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

Beech Consumer Services are a Claims Mgt Company cold calling you for some business (say 25% to them of what you settle for from your Paragon Finance--avoid them

Send a SAR for £10 to get details of the agreement and all the statements --di30 has the template

OR

ring em up and ask for the Agreement + latest statyements (it may be quicker)

where and when and why did you think that you would get £9000 back

[EXC]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

Hi, Wonder if anyone could shed some light on this.............
I have had a loan from Paragon Finance in 2007 its a large loan of £52,000 secured on the house, there is some thing within the loan that once paid off and we haven't had any issues we get £9,000 back. I haven't asked for this and aren't really sure what it is when I've asked Paragon they said they knew nothing about it.
I haven't got all the agreement as when I seperaed from my previous partner her took some documents and left me to pay all the loans.
Anyway I keep receiving calls from an unknown number on Friday I answered the call it was from a lady from Beech Consumer Services telling me I'm entitled to receive around £10,000 back from this paragon loan, she knew the amount I'd taken out and how much I paid back she said Paragon had put interest on the loan without my knowledge, she then asked why I hadn't noticed I owed more than the initial loan was for. I presumed this was all the interest.
Are these just cold calls or is it worth trying to reclaim some money?
This loan was sold to us through a broker, I'm waiting for the house sale to go through and pay this off.
Thanks

You are the second person I've heard of who had a call like this from Beech recently. The first was told they were entitled to claim PPI attached to a loan they'd taken out with Endeavour Personal Finance. Only thing is they had already successfully claimed it back from the Financial Services Compensation Scheme.

You should never sign up with a company that cold calls you.

It's very questionable that Beech should legitimately hold details of your financial affairs. I would take Turboman's advice and send them a Subject Access Request asking for all the information that they hold on you.

[di30]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

Hi there

I agree with Turbo and EXC - avoid using management companies, they tell everyone the same and they get hold of our details from the data base etc.......

I would certainly make a reclaim with your reasons directly to Paragon if it were these who set up and sold you the loan with PPI.

As Turbo says, first request for a SAR, we can then of course make a start on the reclaiming (Free) .

I shall dig out the template for you now x

[di30]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

Right the SAR template letter below is a updated one with a mixed version of the one I use to post and Billk added to it etc with his wordings.

[ Your Name & Address ]

The Data Controller
[ address ] Date:









Dear Sir/Madam,
Data Subject Access Request - Pursuant to the Data Protection Act 1998
Data Subject: [ xxx, address as above, and formerly of: ]
Please supply all data that your company holds relating to my entire account history. Whilst not exhaustive, for the avoidance of doubt I list below what I require:
o Full and legible copies of all contracts and agreements that have existed between myself and your organisation, including copies of any documents you hold in support of same. This is to include account no. [XXXX]
o Full and legible copies of all statements relating to the above accounts. This is to include all credits, debits, charges & interest applied to my account(s) including details of any instances that required manual intervention. It is also to include monthly account balances.
o Full and legible copies of all correspondence, including all letters, faxes, emails and memos sent and received between ourselves, and any other third party in relation to any of the above accounts.
o Full unedited copies of any telephone recordings and/or transcripts of these recordings as well as any logs or journals that relate to them.
o Full and legible copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
o Full details and legible copies of any documents upon which you relied when you have provided my personal or financial information to any individual, organisation or third party.
o Full and legible copies or transcripts of any computer logs or database records kept in relation to myself or in relation to my financial or personal information.
o Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of the same, and at the time it was held or provided to a third party.
o If any data has been deleted or disposed of, the methods used to do so, including dates, reason for deletion, certificates or documents confirming details of destruction. If you are unable to provide such certificates, then I require a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.
Please be aware that the Data Protection Act 1998 clearly states that all information held must be disclosed and there is no correlation to the Limitation Act 1980 whatsoever. This request therefore lawfully includes any and all data which is older than six years. If you do not hold any data older than 6 years, then I require a signed declaration from your data controller confirming this, and a copy of all documents pertaining to its proper disposal.
All data - including data held on a microfiche or similar systems - must be provided within 40 days, and if you require a fee for this, then I enclose the maximum statutory fee of £10.00 – which must not be used for any other purpose. If you choose to waive all or part of the fee, then please be aware that you will still have a legal obligation to comply with this request. I thank you in anticipation of a prompt and full response and compliance.

Yours faithfully,

[ Sign ]



[ Print your name ]

Encl: £10.00 fee.


[ Your Names & Address ]

The Data Controller
[ address ] Date:

[Lisajb]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

Many hanks for all your help :happy1:

[VAE]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

We received a call from Beech Services re Black Horse loans we had. We signed up with them, then had a letter saying there was no insurance and our case was closed.

We took this to mean everything with them was closed and when we had a call from Blackhorse we carried on directly with them. Now we have received PPI money back from Blackhorse AND invoices from Beech Services.

When I told them I thought they had closed our account they said it related to just one of our loans (yes, there is a reference number on the letter, but the wording of the letter still suggested it was out case with them completely)

Guess we have been gullible and have to pay them 25% of what we got???

[EXC]

Re: Call recieved from Beech Consumer Services in regards to Paragon Finance

We received a call from Beech Services re Black Horse loans we had. We signed up with them, then had a letter saying there was no insurance and our case was closed.

We took this to mean everything with them was closed and when we had a call from Blackhorse we carried on directly with them. Now we have received PPI money back from Blackhorse AND invoices from Beech Services.

When I told them I thought they had closed our account they said it related to just one of our loans (yes, there is a reference number on the letter, but the wording of the letter still suggested it was out case with them completely)

Guess we have been gullible and have to pay them 25% of what we got???

It would depend on the wording of your contract and the letter.

Could you post them up removing your personal details?