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Dear All,
I recently came across this forum in my frustrations with lloyds PPI Customer relations department.
A brief history;
I rang Lloyds on the 16 September 2012 to ask them to stop my PPI charges on my credit card, they referred me to the PPI miss selling department.
I went through their questions regarding misselling.
The 8 weeks limit came up and they rejected my claim saying I would have had to sign a Credit agreement and this would have explained it.
I asked to get a copy of this agreement, no response. So I wrote again more eloquently explaining why I believe I was miss sold, I took some excellent tips from the Financial Ombudsman website. This took a long time! I rang and wrote to them to find out when I would hear, they told me it had been decided in my favour in Feburary 2013, it then went to the calculations department. This took until the end of May when they officially made an offer of about 2k
I thought this was a little low as I was paying about £80 per month in PPI and had the card for around 30 years!
I thanked them for the offer and said I will take their advice to seek advice before accepting their offer, I would need to see how they had calculated the offer and all past account details and original CC agreement with terms(that they claim I have signed)
No information arrived so I requested information under the CCA (£1) and DPA (£10), having been messed around by them sending information about other accounts , and Lloyds telling me an incorrect correspondence address( they claim - Lloyds TSB, PPI Customer relations, BX1 1LT- is a valid address, having had recorded delivery mail not get through I checked with the Post Office and this BX1 1LT is an internal lloyds code and not a valid post code, This annoys me as all correspondence with them has this address on the letterhead and the callcentre swear blind it is a valid address!)
I am now beginning to get statement information through, I have statements back to 2000 and have entered this info into the Simiantics spreadsheet. However Lloyds have failed to produce the original signed copy as they should under CCA. They also keep asking me when I took it out, Under the DPA request they have put in a odd paragraph:
Unfortunately, we have been unable to locate a copy of your signed agreement. We can assure you that before we opened the CC account we would have required sight of a signed agreement. If you take this further , we are confident in the banks ability to be able to prove this.
I think this is odd because I thought with a request for information under the DPA they were under a legal obligation to provide the information within 40 days, not threaten to provide if 'it goes further'?
I remember taking out the CC around my 18th birthday to buy a stereo, this was in 1983, and during the years 1983 to 2000 (2000 is when the staements start) I used the card quite heavily, this was a period of me leaving home, going to college as a student and then subsequently buying and furnishing a home of my own. Unfortunately I have no evidence to prove either when the card was taken out or the balance in the corresponding years.
As this will be subjective I have taken the average balance during the years with statements (2000-2013) and extrapolated this back to mid 1983 which is to the best of my knowledge around the time is was taken out. ( I have attached a s/sheet, Thanks Bill!)
I am still awaiting till the end of the 40 days from the DPA request for information to see If I will get ant further information.
My question is one of next steps, they have already admitted fault and offered an incorrect sum that I said I would investigate.
My investigations conclude a larger sum of £26k (compare the their offer £2), If anyone has any experience of how they deal with assumptions from incomplete records I would be very interested.
I have also spent a lot of time on letters and calls (I requested the call records under DPA still not dealt with), approx 12 hours, time spent learning to do they job they are supposed to have done, approx 20 hrs. As this is professional level work I cost this at £150 per hour so around £4800. Also various amounts for postage and fees etc £25. This has caused me stress, sleepless nights for which I also need to come up with a figure, say £500.
I wonder if on your opinion(s) if I should now go back to lloyds claiming these amounts or threaten court action? , if so what action? Would small claims court be valid or is this too much?
Apologies for quite a long email, I have been 'in the dark' on this process so far and having just found this forum would be very grateful for any advice.
Kind regards
PL
I recently came across this forum in my frustrations with lloyds PPI Customer relations department.
A brief history;
I rang Lloyds on the 16 September 2012 to ask them to stop my PPI charges on my credit card, they referred me to the PPI miss selling department.
I went through their questions regarding misselling.
The 8 weeks limit came up and they rejected my claim saying I would have had to sign a Credit agreement and this would have explained it.
I asked to get a copy of this agreement, no response. So I wrote again more eloquently explaining why I believe I was miss sold, I took some excellent tips from the Financial Ombudsman website. This took a long time! I rang and wrote to them to find out when I would hear, they told me it had been decided in my favour in Feburary 2013, it then went to the calculations department. This took until the end of May when they officially made an offer of about 2k
I thought this was a little low as I was paying about £80 per month in PPI and had the card for around 30 years!
I thanked them for the offer and said I will take their advice to seek advice before accepting their offer, I would need to see how they had calculated the offer and all past account details and original CC agreement with terms(that they claim I have signed)
No information arrived so I requested information under the CCA (£1) and DPA (£10), having been messed around by them sending information about other accounts , and Lloyds telling me an incorrect correspondence address( they claim - Lloyds TSB, PPI Customer relations, BX1 1LT- is a valid address, having had recorded delivery mail not get through I checked with the Post Office and this BX1 1LT is an internal lloyds code and not a valid post code, This annoys me as all correspondence with them has this address on the letterhead and the callcentre swear blind it is a valid address!)
I am now beginning to get statement information through, I have statements back to 2000 and have entered this info into the Simiantics spreadsheet. However Lloyds have failed to produce the original signed copy as they should under CCA. They also keep asking me when I took it out, Under the DPA request they have put in a odd paragraph:
Unfortunately, we have been unable to locate a copy of your signed agreement. We can assure you that before we opened the CC account we would have required sight of a signed agreement. If you take this further , we are confident in the banks ability to be able to prove this.
I think this is odd because I thought with a request for information under the DPA they were under a legal obligation to provide the information within 40 days, not threaten to provide if 'it goes further'?
I remember taking out the CC around my 18th birthday to buy a stereo, this was in 1983, and during the years 1983 to 2000 (2000 is when the staements start) I used the card quite heavily, this was a period of me leaving home, going to college as a student and then subsequently buying and furnishing a home of my own. Unfortunately I have no evidence to prove either when the card was taken out or the balance in the corresponding years.
As this will be subjective I have taken the average balance during the years with statements (2000-2013) and extrapolated this back to mid 1983 which is to the best of my knowledge around the time is was taken out. ( I have attached a s/sheet, Thanks Bill!)
I am still awaiting till the end of the 40 days from the DPA request for information to see If I will get ant further information.
My question is one of next steps, they have already admitted fault and offered an incorrect sum that I said I would investigate.
My investigations conclude a larger sum of £26k (compare the their offer £2), If anyone has any experience of how they deal with assumptions from incomplete records I would be very interested.
I have also spent a lot of time on letters and calls (I requested the call records under DPA still not dealt with), approx 12 hours, time spent learning to do they job they are supposed to have done, approx 20 hrs. As this is professional level work I cost this at £150 per hour so around £4800. Also various amounts for postage and fees etc £25. This has caused me stress, sleepless nights for which I also need to come up with a figure, say £500.
I wonder if on your opinion(s) if I should now go back to lloyds claiming these amounts or threaten court action? , if so what action? Would small claims court be valid or is this too much?
Apologies for quite a long email, I have been 'in the dark' on this process so far and having just found this forum would be very grateful for any advice.
Kind regards
PL
)
However, in this case, you are making the assertion yourself. :sad:
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