Lloyds-TSB PPI Refund

[Mr.Angry]

Hi All,
First a huge thank you to whoever started this site, I think I will have a word with the powers that be and see if we cannot get you and all your hard working helpers a sainthood or two..

Anyway, with all the information that I was able to glean from the site, I made my own claim for miss-sold PPI from Lloyds-TSB.

It's unlikely that any of you will remember, but I posted half a book about the horrific dealing that I had with the TSB as it was then (1996-7-8) and how it led to the suicide of one guy and almost mine as well, they were certainly one of the most corrupt and underhand group of people you NEVER wish to meet.

Anyway, back to the present.

I submitted my claim on November 12th 2012. Yesterday I was thinking that I had better do a bit of chasing up when lo and behold a letter popped through the postbox with a cheque for just under £5000.

No explanation, no breakdown, ''NUFFINK'' just a cheque and a short curt letter saying that this was in full and final settlement of my claim. Not even a tear off piece for me to sign to say that I had received it.....NOTHING.

Now, after waiting all these years for me to pluck up the courage and even mention their name again, never mind actually deal with them, plus all the hardship etc, I'm not really sure what I did expect.

I had mentioned to them when I sent the claim in that I had never received the two offers of £2000 each as a sort of SORRY for the way we behaved gesture of goodwill, but they haven't even acknowledged these amounts or made reference to them in any way.

Should I have had an explanation or breakdown of any sort.

The claim was in respect of two car loans of about £10,000 each, both with PPI taken out and fully paid off between 1995 and 1998.

I still had all the original documents and information with also showed that I was self employed for all that time, so they had no chance of getting out of it.

I know I am now being a bit greedy and I am unashamed to admit it, but after the way they treated me I feel I have every right to try and get my own back.

Any thoughts, suggestions, help or advice would be gratefully received.

Thanks for reading this.
Gerry

[Sapphire]

Re: Lloyds-TSB PPI Refund

That depends on how much you want/need the money and do you want to carry on fighting, only you can answer those questions and decide the way forward, I warn you though if you do carry on the fight it will have to go to the FOS who at the moment are quoting 12-18 months waiting list.
I'm not sure of any legalities etc but I am sure one of the others will pop along who can give you more advice on that.

[Turboman]

Re: Lloyds-TSB PPI Refund

Hi & Welcome to the PPI Club-lol
Me & Bill-k & Di30 hang about in here so there will always be one of us around

First of all--can you post up (personal address & name removed + Account numbers) the original Consumer Credit Agreements you say you still have.

We can then give you our quick opinion as to whether the amount of redress offered is correct

Turbs

Hi All,
First a huge thank you to whoever started this site, I think I will have a word with the powers that be and see if we cannot get you and all your hard working helpers a sainthood or two..

Anyway, with all the information that I was able to glean from the site, I made my own claim for miss-sold PPI from Lloyds-TSB.

It's unlikely that any of you will remember, but I posted half a book about the horrific dealing that I had with the TSB as it was then (1996-7-8) and how it led to the suicide of one guy and almost mine as well, they were certainly one of the most corrupt and underhand group of people you NEVER wish to meet.

Anyway, back to the present.

I submitted my claim on November 12th 2012. Yesterday I was thinking that I had better do a bit of chasing up when lo and behold a letter popped through the postbox with a cheque for just under £5000.

No explanation, no breakdown, ''NUFFINK'' just a cheque and a short curt letter saying that this was in full and final settlement of my claim. Not even a tear off piece for me to sign to say that I had received it.....NOTHING.

Now, after waiting all these years for me to pluck up the courage and even mention their name again, never mind actually deal with them, plus all the hardship etc, I'm not really sure what I did expect.

I had mentioned to them when I sent the claim in that I had never received the two offers of £2000 each as a sort of SORRY for the way we behaved gesture of goodwill, but they haven't even acknowledged these amounts or made reference to them in any way.

Should I have had an explanation or breakdown of any sort.

The claim was in respect of two car loans of about £10,000 each, both with PPI taken out and fully paid off between 1995 and 1998.

I still had all the original documents and information with also showed that I was self employed for all that time, so they had no chance of getting out of it.

I know I am now being a bit greedy and I am unashamed to admit it, but after the way they treated me I feel I have every right to try and get my own back.

Any thoughts, suggestions, help or advice would be gratefully received.

Thanks for reading this.
Gerry

[Mr.Angry]

Re: Lloyds-TSB PPI Refund

Hi All
Thank you so much for your replies, I suppose the main point of my question above was about their lack of information.

Should they have sent any sort of breakdown as to how they reached their figures and should it not have included some sort of acknowledgement slip to say that I had actually received the money.

It looks to me, mainly I suppose because I am a bit paranoid about this shower of ner-do-wells, as though someone has had a look at the history of the account and just sent out a cheque as quickly as possible to offload me and not bothered to even try and explain how the amount was reached.

I think if they had done this at least, then I might have felt a bit happier.

Have other people who have had refunds had any sort of breakdown (not the mental type..!!)

I should be home in a few weeks, I live in southern Italy now and am in the UK seeing the family, so I will look out the relevant information and post it.

Thank you once again for your support and informative site.

Best wishes
Gerry

[di30]

Re: Lloyds-TSB PPI Refund

Hi Gerry and welcome

I can recall requesting for a detailed breakdown from Lloyds in respect of some of them, and they did end up sending me this in the post.
Although it was some time ago now, but hopefully they will still send you a detailed breakdown on request.
You could email them to ask if you wish.

customer.care.insurance@lloydstsb.co.uk

Ask them to also confirm receipt of your email.

And no your not being greedy, you are just making sure you are getting what you should be having.
Basically what you should have is all you paid of the monthly ppi premiums and the relevant interest.

Above on the PPI forums, you will note a section of PPI Calculations posted up by our Turbo and Billk etc, check on there as well and I'm sure you will receive further opinions/advice on this matter shortly as well.

Well done on your success and hope the figures are correct, keep posting though, because any probs we can try helping all we can.

Cheers ;-)

[Turboman]

Re: Lloyds-TSB PPI Refund

Also see this brilliant letter Bill did last week

JI've changeg Example 8 to Example 2

And if it not sure if a refinanced 2nd loan--add (if any)

http://www.legalbeagles.info/forums/...934#post306934

Dear

Ref: Mis-Sold PPI Policy. Account No. XXXX


Thank you for your letter of xx/xx/xx, offering £xxxx.xx in response to my complaint about Mis-sold PPI.

Although the letter showed the different amounts, there was no explanation of how these amounts were calculated, and I have had to take further advice on this in order to make an informed decision as to whether to accept the offer. I do not consider that this offer has been made in compliance with the FSA’s Dispute Resolution Handbook in Policy Statement PS 10/12. DISP APP 3.9.4 states: "The firm should make any offer of redress to the complainant in a fair and balanced way. In particular, the firm should explain clearly to the complainant the basis for the redress offered including how any compensation is calculated and, where relevant, the rescheduling of the loan, and the consequences of accepting the offer of redress."

There was no such explanation supplied with the offer, and it is therefore not deemed to have been properly made in compliance with the FSA rules. Please, therefore, will you supply the required detail in order for me to make an informed decision. In particular, I require CLEAR explanations of the various settlement figures and how they have been incorporated into the calculations.

I also require CLEAR evidence that DISP APP 3.2.7 has been understood and followed. This states that: "The firm should consider all of its sales of payment protection contracts to the complainant in respect of re-financed loans (if any) that were rolled up into the loan covered by the payment protection contract that is the subject of the complaint. The firm should consider the cumulative financial impact on the complainant of any previous breaches or failings in those sales."

The mechanics of this are shown in PS 10/12 Appendix 2, Example 2. My calculations, when made using this method, show that your offer is far below that to which I am entitled. I require your confirmation that you have understood AND implemented the above example method, and a set of calculations which bear this out. I am just an ordinary person seeking redress, but you are an international bank. I expect an intelligent, coherent, and sincere response.

I thus look forward to hearing from you shortly.

Many thanks in anticipation.

Yours sincerely

[Kittycat]

Re: Lloyds-TSB PPI Refund

Well done for the success.
Did you claim via their own Complaints form or did you submit it another way (called them or sent a SAR letter)

[Mr.Angry]

Re: Lloyds-TSB PPI Refund

Hi Kittycat
I downloaded their form from their website, it was the easiest thing to fill out because I still had all the names of the people I dealt with including the manager (I use that word very loosely as he was a total waste of space and was the cause of all the other problems that ensued afterwards).

So the advice to anyone wanting to have a go is to most definitely NOT TO GO ANYWHERE NEAR ANY OF THE SHARK COMPANIES, but to just fill out a very simple form and send it off.

I keep getting texts and calls on my UK mobile from these companies, or at least I did until a few weeks ago when I threatened to charge them £1000 a minute plus the cost of the call every time they ring me from then on. Funny thing is that I have not had any for a few weeks.

Good luck to anyone else who wants to have a go.

Regards
Gerry

[Blodwen85]

Re: Lloyds-TSB PPI Refund

Hi all I've posted a thread but I'm new to this site & could do with your advice xx