Tweet
Hello,
New here and I'm hoping someone can point me in the right direction with regards to sending my response back to MBNA.
Firstly, I had filled out the FOS form for claming back my mis sold PPI. Due to the time when I originally filled in the the Credit agreement, I have no proof of how or what I have signed for.
I later had a call from MBNA asking me to go over some details with regards to my claim, at which time I obviously have no details to hand to answer the questions so I have had to try and give the details that I could remember.
On the 21st of December 2012, MBNA sent me a letter stating that were not upholding my claim for a number of reasons.
1. You stated that in your questionnaire you had other means of making repayments in the event of an accident, sickness or Unemployment, specifically that you had personal savings that you could have used to keep up your repayments in the event that an accident, sickness or unemployment prevented you from working. During our conversation however, i was not persuaded that this alternative could have been relied upon to meet your monthly repayments over a long period if needed. i say this becasue your savings were of a limited value in relation to your annual income, and you would also have needed to use these to keep up repayments on your mortgage/rent and other outgoings.
Now, I'm not sure that statement holds any ground. Firstly, they do not know what my mortgage payments are, if any. Secondly, i have, and have always had critical illness cover with life insurance. had i fallen i'll where i was unable to work, this policy would have kicked in and covered me. Thirdly, I work in a family business and I always have done, I am not self employed but I do work for my father who is the business owner. At the time of taking out the PPI policy, i had worked for the company almost 10 years, so in the event of being made redundant, I would have received a good chunk of redundancy money..
2. You said that the policy was not suitable for your needs. Since no advie was given, our associates were not required to ask whether you had any existing insurance in place, collate any information about your demands, needs and circumstances and nor did we have a duty to ensure that the policy was suitable for you. However, we were required to give you information which was adequate for you to make an informed decision about whether or not you wished to purchase the policy.
Now assuming, the policy documentation was written along the same lines as that response, i suspect the phrase Jargon comes to mind, and it was quite possible that what i did origiinally sign didn't make a whole lot of sense?
These are just some of the responses i've posted, there is a couple more excuses why they are not upholding the claim and I am happy to e-mail a pdf copy to someone who might be able to help.
regards
Lee
New here and I'm hoping someone can point me in the right direction with regards to sending my response back to MBNA.
Firstly, I had filled out the FOS form for claming back my mis sold PPI. Due to the time when I originally filled in the the Credit agreement, I have no proof of how or what I have signed for.
I later had a call from MBNA asking me to go over some details with regards to my claim, at which time I obviously have no details to hand to answer the questions so I have had to try and give the details that I could remember.
On the 21st of December 2012, MBNA sent me a letter stating that were not upholding my claim for a number of reasons.
1. You stated that in your questionnaire you had other means of making repayments in the event of an accident, sickness or Unemployment, specifically that you had personal savings that you could have used to keep up your repayments in the event that an accident, sickness or unemployment prevented you from working. During our conversation however, i was not persuaded that this alternative could have been relied upon to meet your monthly repayments over a long period if needed. i say this becasue your savings were of a limited value in relation to your annual income, and you would also have needed to use these to keep up repayments on your mortgage/rent and other outgoings.
Now, I'm not sure that statement holds any ground. Firstly, they do not know what my mortgage payments are, if any. Secondly, i have, and have always had critical illness cover with life insurance. had i fallen i'll where i was unable to work, this policy would have kicked in and covered me. Thirdly, I work in a family business and I always have done, I am not self employed but I do work for my father who is the business owner. At the time of taking out the PPI policy, i had worked for the company almost 10 years, so in the event of being made redundant, I would have received a good chunk of redundancy money..
2. You said that the policy was not suitable for your needs. Since no advie was given, our associates were not required to ask whether you had any existing insurance in place, collate any information about your demands, needs and circumstances and nor did we have a duty to ensure that the policy was suitable for you. However, we were required to give you information which was adequate for you to make an informed decision about whether or not you wished to purchase the policy.
Now assuming, the policy documentation was written along the same lines as that response, i suspect the phrase Jargon comes to mind, and it was quite possible that what i did origiinally sign didn't make a whole lot of sense?
These are just some of the responses i've posted, there is a couple more excuses why they are not upholding the claim and I am happy to e-mail a pdf copy to someone who might be able to help.
regards
Lee
Comment