Tweet
Re: Writing to CEO's & MP's
@Bill-K A Great idea for a thread. I'm surprised nobody else has thought to do this before now!
I've built up quite a collection of letters and emails that I'd be more than happy to share. Some of them are basic SARS/PPI claim letters. Others are a bit more in depth - there's one to M&S Money which takes apart their response to my letter and points out the problems with their arguments, there are a couple to Lloyds (on behalf of the folks) playing heavily on the fact that they've been customers for 50 years, etc. I've got a couple that push the boundaries of what is polite/sarcastic/flippant. There are a few that I've done which use the results of a SAR against a PPI complaint being rejected, etc. and vice versa. These are usually quite good - I have letters from one bank telling me they keep data for... 5 years, 6 years, 7 years, 10 years, and evidence showing that they keep data for at least 12 years.
Also have a file of letters to BT and Otello regarding a complaint (had no working telephone line for 18 months). BT said no fault existed and couldn't replicate the fault (despite having one of 30 engineers in the house at the time the fault occurred). By the end of the whole saga some of the letters read more like a farce than business correspondence.
If anybody's interested I'm more than happy to share (I'll need to redact a little bit first though!)
@TUTTSI - To echo your experience with M&S, a couple of weeks ago I emailed the CEO of Visa Europe late on a Friday afternoon to ask for their help on a matter. By lunchtime on Monday I'd received an email from an associate with contact details to discuss the matter (yes, an actual direct line). Couple of emails followed in which I said it was nice to actually have a response and not be ignored. I asked that my thanks be passed on to the CEO and lo and behold, a phone call from the man himself a little while later thanking me and apologising for being unable to help. It might be a case of pulling the wool over the eyes but it was refreshing to be treated in this way for a change.
@Bill-K A Great idea for a thread. I'm surprised nobody else has thought to do this before now!
I've built up quite a collection of letters and emails that I'd be more than happy to share. Some of them are basic SARS/PPI claim letters. Others are a bit more in depth - there's one to M&S Money which takes apart their response to my letter and points out the problems with their arguments, there are a couple to Lloyds (on behalf of the folks) playing heavily on the fact that they've been customers for 50 years, etc. I've got a couple that push the boundaries of what is polite/sarcastic/flippant. There are a few that I've done which use the results of a SAR against a PPI complaint being rejected, etc. and vice versa. These are usually quite good - I have letters from one bank telling me they keep data for... 5 years, 6 years, 7 years, 10 years, and evidence showing that they keep data for at least 12 years.
Also have a file of letters to BT and Otello regarding a complaint (had no working telephone line for 18 months). BT said no fault existed and couldn't replicate the fault (despite having one of 30 engineers in the house at the time the fault occurred). By the end of the whole saga some of the letters read more like a farce than business correspondence.
If anybody's interested I'm more than happy to share (I'll need to redact a little bit first though!)
@TUTTSI - To echo your experience with M&S, a couple of weeks ago I emailed the CEO of Visa Europe late on a Friday afternoon to ask for their help on a matter. By lunchtime on Monday I'd received an email from an associate with contact details to discuss the matter (yes, an actual direct line). Couple of emails followed in which I said it was nice to actually have a response and not be ignored. I asked that my thanks be passed on to the CEO and lo and behold, a phone call from the man himself a little while later thanking me and apologising for being unable to help. It might be a case of pulling the wool over the eyes but it was refreshing to be treated in this way for a change.
Comment