Barclaycard Masterloan PPI

[Lynnzer]

I recently got a statement for a loan that I took out in 2006.
I've never had a statement from them before and I suspect I only got this one as the loan is about to be completed after the 60 months.

What I picked up on right away is the the document is noted as being for a "Masterloan with Payment Protection". Whether or not the loan was arranged as being both a loan AND a seperate PPI, or as an integrated facility I can't remember. It may have been a required part of the loan but I don't have anything I can refer to to find out.

It shows an amount of PPI loan of £4896.16 which was paid as a single premium and added to the requested loan.
Naturally, it would be correct to say that interest on an ongoing basis was applied to the overall loan amount. I would never have agreed to this sort of addition to a loan to pay for PPI and in fact make a real point of annoying everyone in shops such as Dixons who try and sell PPI whenever I buy something electrical.

Now, first hurdle I have to clear is that I can't find a copy of the actual agreement for the PPI.
I wonder if anyone has a copy they can point me to.
I've asked for a copy from Barclaycard twice now but haven't received a response from them.

[Turboman]

Re: Barclaycard Masterloan PPI

Hi

First of all you need your agreement,loan statements,application form,notes re telephone conversations etc...

You get this by sending a SAR & £10

I've forgotten where the link is-but I'll ask someone else

When you've got all your inf--Di30 and me will help you

But heres a link to the stage after the SAR is in your hands

PPI Notes - PLEASE READ FIRST - Legal Beagles Consumer Forum

Turbs

[di30]

Re: Barclaycard Masterloan PPI

Cheers Turbo.

Will come back to this and ask for any help when required.

[Lynnzer]

Re: Barclaycard Masterloan PPI

Hi guys,n'gals
Am doing a SAR right now. Do I ask for notes of conversations and any recordings of actual discussions while completing the loan application by telephone?
I'm sticking a bit with an address for Barclaycard Masterloan too. Are you aware of an address for this purpose.
The address I was given on a previous telephone contact was to a Customer Services Dept at Barclaycard, 1234 Pavilion Rd in Northampton. This has proved to be a black hole. Everything that goes in disapears and doesn't come back out.

[The Debt Star]

Re: Barclaycard Masterloan PPI

I had a Masterloan. The data I got back from the SAR was poor to say the least.

I will post up a contact and an address for any complaint you wish to make about Barclayloan's non-response to your communications. That should have the desired effect.

[The Debt Star]

Re: Barclaycard Masterloan PPI

Tracey Boorman
Customer Relations Manager
Executive Support Team
Head Office Customer Relations
* Barclays Bank PLC
9th Floor, 1 Churchill Place
Canary Wharf
LONDON (28) E14 5HP
( Tel: 020 7116 3945
c/w: 6006 3945
Fax: 020 7116 7563 (c/w 6006 7563)
Email: tracey.boorman@barclays.com

Try that. See how you get on. Let us know. The above manager will have to deal with a formal complaint from you about the Bank's failure to respond.

Thing is, Masterloan don't exist now and the Bank re-scheduled them into Barclayloans a while back now and changed the account numbers.

[Lynnzer]

Re: Barclaycard Masterloan PPI

Tracey Boorman
Customer Relations Manager
Executive Support Team
Head Office Customer Relations
* Barclays Bank PLC
9th Floor, 1 Churchill Place
Canary Wharf
LONDON (28) E14 5HP
( Tel: 020 7116 3945
c/w: 6006 3945
Fax: 020 7116 7563 (c/w 6006 7563)
Email: tracey.boorman@barclays.com

Try that. See how you get on. Let us know. The above manager will have to deal with a formal complaint from you about the Bank's failure to respond.

Thing is, Masterloan don't exist now and the Bank re-scheduled them into Barclayloans a while back now and changed the account numbers.

I can see problems here then. First of all is it likely, despite legal requirements to do so, that they haven't got any records indicating any personal contact at all?
Secondly, I always thought that transferring debt (which is what a loan actually is anyway) should have been the subject of proper notification on the transfer.
Thanks for the address though. I'll see what transpires from this.
Is there anyone on the forum who has been successful in getting a PPI repayment.
Anyone?

[The Debt Star]

Re: Barclaycard Masterloan PPI

i originally complained about my masterloan account because of adverse data on my credit files. in correspondence they said I had PPI but on the SAR this was proved incorrect! The truth is the Bank are in a mess on Masterloan accounts because they don't exist now and have been amalgamated into barclayloan as I say. They didn't need to assign it or 'owt like that as it was an internal transfer, but the numbers changed. All I ever got from my SAR were print outs of payments, no CCA, no copy statements, nothing.

Yes there are many people who have successfully claimed PPI here against barclays / Barclaycard. Find the PPI threads.

If you do need to complain to the Bank at least you now have a good contact name and number

[Lynnzer]

Re: Barclaycard Masterloan PPI

Many thanks.
SAR on the way.
Will post back as we go along.

[The Debt Star]

Re: Barclaycard Masterloan PPI

Will be interesting to see what you receive back from them. If its more than 3 or 4 pages of payment amounts with dates I'd like to know!

[di30]

Re: Barclaycard Masterloan PPI

When your ready you can still continue to make a reclaim if you want to, or wait for the SAR, its up to you.

[The Debt Star]

Re: Barclaycard Masterloan PPI

To start the clock towards getting their Final Response presumably?

[Lynnzer]

Re: Barclaycard Masterloan PPI

I'm still waiting to hear from them regarding my request for SAR.
Mt first letter to them was on 1st August but as it wasn't sent recorded delivery and didn't specifically make a SAR request it may not be sufficient to start the clock. It was also sent without payment
I'm assuming my second SAR is the one to rely on for time limits.
Now, I have found the correspondence sent in relation to the loan and have pdf'd it for you.
I don't have a clue about what was said at the time of application, nor even what my personal circumstances were exactly at that time so am really relying on a case to be built up on the forum that will stand a chance of success.
I do note that the Key Facts sheet is very abbreviated to the actual terms and conditions so at the very least could possibly misconstrue the policy interpretations.
I see also that it says "Based on the statements you have made to us, in the event of a loss of income you would not be able to repay your new borrowing and maintain your other commitments and/or lifestyle. It is our recommendation that you take out Payment Protection Insurance to meet this need.
In making this recommendation we have not taken into account the details of any existing insurance cover you may already have and therefore in this respect alone the cover we recommend may not be suitable".
At the very least this smacks of poor advice to not try and discover the complete picture in respect of insurance cover before making recommendations.
Anyway, I leave it open to suggestions as to what to do from here on.
I still suspect that it would be better waiting until the SAR time limit is exceeded or I get a full disclosure of the stuff they hold on me, especially since this loan partly covered the repayment of another also with PPI on it.
Based on the figures shown, how do I work out the amount claimed in respect of this PPI?

[Lynnzer]

Re: Barclaycard Masterloan PPI

OK guy's gals. Nothing from them at all. They haven't even cashed the cheque sent with the SAR.
I guess I may as well get things moving now so if you could guide me through this I'd be grateful.
First of all a reason for a reclaim would be good. Let me tell you a little to help with that so you can see if there's anything in it that may be helpful.
First of all, up until April 2003 I wasn't employed. In fact I was on Incapacity Benefit at that time. Then I took on the role of Company Secretary for my wife's business on a no contract, no pay basis (of course ---- she is the wife after all) but was still on incapacity benefit until 2008 when I removed myself from it. I have never had paid income for all of this time, have never had any other job where wages were paid so although I suppose technically I wasn't employed, neither was I self employed unless the voluntary work as Company Secretary on a non paid basis could be seen as that.
I can't really remember anyone spelling out the terms and conditions, including any exemptions to invalidate any possible claim while speaking with an adviser on the phone. Actually I thought that PPI was a part of the loan agreement and anyway if it had been explained that the full payment amount for this would been added to the loan which would then accrue further interest I would never have done it.
The actual main terms and conditions don't fully bring out all the possible exceptions so are downright misleading as it's those short versions that most people would naturally read in full.
So Where do I go from here and what other issues should I bring up to put this claim forward.
Thanks in anticipation

[di30]

Re: Barclaycard Masterloan PPI

Hi

You could contact the Information Commissioners office (ICO) if the 40 days have gone by, but you should hear at least something by that timescale.

https://www.ico.gov.uk/Global/contact_us.aspx

In regards of the PPI, there are many reasons for a mis sell, even if you signed the form/ticked or the application may have been pre-printed ticked/crossed anyway.

For example, you may have been pressurised
Assumed it was all part of the loan, as it was not discussed otherwise.
Or maybe you were told you would not be eligible for the loan if you did not take out ppi.
If you were the main account holder of the loan and unemployed then its worthless to you. As you would not be able to make use of it, for unemployment/sickness and so on.
If the loan was in joint names and it only protected the first applicant, the 2nd applicant would still be left responsible for the loan including the PPI payments.
If there was a pre medical condition at the time you taken out the policy, then you would not be able to make a successful claim - if tried making a claim for this reason.

The list is endless.

But what you do to make a reclaim/complaint, whatever applies to you, complete the reclaim questionnaire.
These were actually issued by the Financial Ombudsman Service (FOS) for this purpose to save time later on.
For example, if you get no success by a final decision by the bank, you can send the FOS a copy of your reclaim questionnaire complaint.

http://www.financial-ombudsman.org.u...stionnaire.doc

You will find the details also on the FOS website here.

http://www.financial-ombudsman.org.u...complaints.htm

I would sit down and try to remember all you can and anything that applies to you - complete on the form.
Just to confirm - on the form it asks for the loan number and ppi number, but in most cases they are the same account number.

Hope this helps and also check further details from this site too, and ask for further help when required.
http://www.legalbeagles.info/forums/...ad.php?t=10645