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Co Op PPI Complaints Q&A and How to complain.
http://www.co-operativebank.co.uk/se...rd?WT.svl=copy
Payment Protection Insurance
#footer{position: static;}As you may have seen in the media, after the recent judicial review requested by the British Bankers’ Association (BBA), UK banks are to compensate customers who were mis-sold Payment Protection Insurance (PPI).
Like all banks, many of our customers have taken out PPI over the years, and many of them have benefited from the protection. However we recognise that in some cases customers may feel concerned about how they were sold their PPI policy. At The Co-operative Bank we are committed to a fair, easy, responsible, and personal service - and that includes putting things right when we think our customers have been disadvantaged.
Co Op PPI Complaints Q&A and How to complain.
http://www.co-operativebank.co.uk/se...rd?WT.svl=copy
Payment Protection Insurance
#footer{position: static;}As you may have seen in the media, after the recent judicial review requested by the British Bankers’ Association (BBA), UK banks are to compensate customers who were mis-sold Payment Protection Insurance (PPI).
Like all banks, many of our customers have taken out PPI over the years, and many of them have benefited from the protection. However we recognise that in some cases customers may feel concerned about how they were sold their PPI policy. At The Co-operative Bank we are committed to a fair, easy, responsible, and personal service - and that includes putting things right when we think our customers have been disadvantaged.
- How can I make a complaint?If you are concerned about the circumstances in which you were sold your Co-operative Bank PPI policy, you should complete the Financial Ombudsman Service (FOS) consumer questionnaire which will help you provide all the information we need to deal with your case.
Download the FOS consumer questionnaire (PDF – 0.2MB)
Once you have completed this questionnaire, you should send it directly to us at:
Customer Feedback
The Co-operative Bank plc
4th Floor
Miller Street
Manchester
M60 0AL
We are processing complaints as quickly as we can but there may be a short delay in responding. However you can rest assured that we are looking to handle and resolve all complaints quickly and to our customers’ satisfaction.
- What can I do if I have already made a complaint?
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