Di - lloyds ppi 1999 & 2000

[di30]

Re: Di - lloyds ppi 1999 & 2000

give it a shot with antonio now,you know what they say di a new broom sweeps clean

Your a star, thanks so much again Cappo x:tinysmile_kiss_t4:

[di30]

Re: Di - lloyds ppi 1999 & 2000

Nothing in the email box yet, but will keep checking.

[di30]

Re: Di - lloyds ppi 1999 & 2000

Chased them up, and email in regards of my query here, just received.


Dear

Thank you for your recent communication sent to our Chief Executive Mr A Horta-Osório. I have been asked to respond on his behalf.

I appreciate that it is frustrating for you not to be given a timescale as to when your complaint will be looked into. However complaints will be handled in date order and we are working with the regulators to ensure we meet their expectations in terms of how we’re handling the complaints and the timescales we’re working to.

I want to ensure any potential redress paid to you is right and this could take a little time. I can assure you that this further delay will not count towards the time limits in which you can refer your complaint to Court or FOS, should you disagree with the final outcome of our assessment.

Please be assured I will respond to your complaint as soon as possible, and as you have previously highlighted that there are issues with the Postal System in your area, I will e-mail you to let you know when my letter is being sent.

I trust this helps to clarify matters.

Yours sincerely

A
Customer Relations Manager – Lloyds TSB Group Operations

[di30]

Re: Di - lloyds ppi 1999 & 2000

Oh Cappo, also just to say thank you. xx

[di30]

Re: Di - lloyds ppi 1999 & 2000

A letter of final response have been send in the post today, as confirmed on email below, so it looks like they are now getting on with them, including the ones that were held up in the JR.
Good luck to everyone else too.



Dear ,

As previously promised this is to confirm that our final response letter has been sent in the post today.

I’m unable to guarantee when you will receive it but I would hope it would be received in the next few days. If this is not the case please do not hesitate to contact me.

Yours sincerely

A
Customer Relations Manager – Lloyds TSB Group Operations

[di30]

Re: Di - lloyds ppi 1999 & 2000

Dear

I refer to your recent complaint relating to the mis-sale of Payment Protection Insurance (PPI) on your lloyds TSB Personal loan.

Thank you for your patience while I have investigated the concerns you raised regarding your PPI.

I am sorry to hear you have had reason to make a complaint. I have conducted a further review of your complaint and feel I am in the position to provide you with a response based on the information available to me.

I have completed my investigation into your complaint, reviewed any records relating to the sale of your protection policy and have taken into account your complaint points and the comments noting on your circumstances at the time of the sale.

loan XXXXXXXXX

I have decided to uphold your complaint and to offer to settle your complaint in the following manner, I propose to:

Calculate the difference between the settlement balance you have paid on the loan and what the settlement would have been had the PPI premium not been added to your loan.

We will then calculate an 8% interest payment on this sum from the day the loan was settled to the day the calculation is completed.

We will then calculate the amount you have paid to the date of cancellation and refund this back to you. This is worked out by calculating how much you paid each month in respect of the insurance alone and then multiplying this figure by how many months the insurance was active for.

If you would like a clearer indication of the PPI monthly payments you have paid to date, you will be able to obtain the copy of the Consumer Credit Agreement you received when taking out the loan. This document will tell you the PPI monthly premuim amount. I can confirm from our records that the premium was for Ł443.24 in total.

We will then add simple interest at 8% per annum to each monthly payment from the date you paid each amount, to the date you settled the loan.

A further 8% simple interest per annum will be calculated on this total amount from the date of early settlement of the loan to the present date.

The 8% simple interest amount will then be calculated when we receive your signed acceptance. This will only be processed at this point to ensure the figure is calculated accurately and more importantly, correctly. The calculated simple interest at 8% will then be refunded into your bank account.

As you received partial rebate in respect of your insurance of Ł69.88 on 30 January 2011, this will be taken into consideration when calculating the refund.

If you would like to accept this offer, please sign the enclosed acceptance slip to confirm this and return it in the pre-paid envelope.

Should you choose to accept this offer, I will instruct our redress function to commence the relevant calculation. Please be advised that this redress remedey has been designed to ensure that you are put back to the same position you would have been in, had the PPI not been sold to you.


Loan xxxxxxxxxx

I have decided to uphold your complaint and offer to settle your complaint in the following manner. I propose to:

Calculate the difference between the settlement balance you have paid on the loan and what the settlement would have been had the PPI premium had not been added to your loan.

We will then calculate an 8% interest payment on this sum from the day the loan was settled to the day the calculation is completed.

We will then calculate the amount you have paid to the date of cancellation and refund this back to you. This is worked out by calculating how much you paid each month in respect of the insurance alone and then multiplying this figure by how many months the insurance was active for.

If you would like a clearer indication of the PPI monthly payments you had paid to date, you will need to obtain the copy of the Consumer Credit agreement you received when taking out the loan. This document will tell you the PPI monthly amount and will be the figure I use when calculating your refund. This amount will then be multiplied by the number of the monthly payments you have made. Having checking the records, I can confirm that the full premium was for Ł1305.18.

We will then add simple interest at 8% per annum to each monthly payment from the date you paid each amount, to the date you settled the loan.

A further 8% simple interest per annum will be calculated on this total amount from the date of early settlement of the loan to the present date.

The 8% simple interest amount will then be calculated when we receive your signed acceptance. This will only be processed at this point to ensure the figure is calcuated correctly and more importantly, correctly. The calculated simple interest will then be refunded into your bank account.

As you received a partial rebate in respect of your insurance of Ł739.16 on 22 November 2001, this will be taken into consideration when calculating the refund.

(And the remaining is the same as above, to be put back in the position as if no ppi).

.................................................. .................................................. .........

And I have 2 acceptance slips where I have to write my bank account details.

[di30]

Re: Di - lloyds ppi 1999 & 2000

It just goes to show, no matter how old they are. I did not have all the paperwork on these, and as said not huge amounts, but its the principal of it.

I'm sure everyone will start receiving some good news in the post soon now.

[cappo]

Re: Di - lloyds ppi 1999 & 2000

Dear

I refer to your recent complaint relating to the mis-sale of Payment Protection Insurance (PPI) on your lloyds TSB Personal loan.

Thank you for your patience while I have investigated the concerns you raised regarding your PPI.

I am sorry to hear you have had reason to make a complaint. I have conducted a further review of your complaint and feel I am in the position to provide you with a response based on the information available to me.

I have completed my investigation into your complaint, reviewed any records relating to the sale of your protection policy and have taken into account your complaint points and the comments noting on your circumstances at the time of the sale.

loan XXXXXXXXX

I have decided to uphold your complaint and to offer to settle your complaint in the following manner, I propose to:

Calculate the difference between the settlement balance you have paid on the loan and what the settlement would have been had the PPI premium not been added to your loan.

We will then calculate an 8% interest payment on this sum from the day the loan was settled to the day the calculation is completed.

We will then calculate the amount you have paid to the date of cancellation and refund this back to you. This is worked out by calculating how much you paid each month in respect of the insurance alone and then multiplying this figure by how many months the insurance was active for.

If you would like a clearer indication of the PPI monthly payments you have paid to date, you will be able to obtain the copy of the Consumer Credit Agreement you received when taking out the loan. This document will tell you the PPI monthly premuim amount. I can confirm from our records that the premium was for Ł443.24 in total.

We will then add simple interest at 8% per annum to each monthly payment from the date you paid each amount, to the date you settled the loan.

A further 8% simple interest per annum will be calculated on this total amount from the date of early settlement of the loan to the present date.

The 8% simple interest amount will then be calculated when we receive your signed acceptance. This will only be processed at this point to ensure the figure is calculated accurately and more importantly, correctly. The calculated simple interest at 8% will then be refunded into your bank account.

As you received partial rebate in respect of your insurance of Ł69.88 on 30 January 2011, this will be taken into consideration when calculating the refund.

If you would like to accept this offer, please sign the enclosed acceptance slip to confirm this and return it in the pre-paid envelope.

Should you choose to accept this offer, I will instruct our redress function to commence the relevant calculation. Please be advised that this redress remedey has been designed to ensure that you are put back to the same position you would have been in, had the PPI not been sold to you.


Loan xxxxxxxxxx

I have decided to uphold your complaint and offer to settle your complaint in the following manner. I propose to:

Calculate the difference between the settlement balance you have paid on the loan and what the settlement would have been had the PPI premium had not been added to your loan.

We will then calculate an 8% interest payment on this sum from the day the loan was settled to the day the calculation is completed.

We will then calculate the amount you have paid to the date of cancellation and refund this back to you. This is worked out by calculating how much you paid each month in respect of the insurance alone and then multiplying this figure by how many months the insurance was active for.

If you would like a clearer indication of the PPI monthly payments you had paid to date, you will need to obtain the copy of the Consumer Credit agreement you received when taking out the loan. This document will tell you the PPI monthly amount and will be the figure I use when calculating your refund. This amount will then be multiplied by the number of the monthly payments you have made. Having checking the records, I can confirm that the full premium was for Ł1305.18.

We will then add simple interest at 8% per annum to each monthly payment from the date you paid each amount, to the date you settled the loan.

A further 8% simple interest per annum will be calculated on this total amount from the date of early settlement of the loan to the present date.

The 8% simple interest amount will then be calculated when we receive your signed acceptance. This will only be processed at this point to ensure the figure is calcuated correctly and more importantly, correctly. The calculated simple interest will then be refunded into your bank account.

As you received a partial rebate in respect of your insurance of Ł739.16 on 22 November 2001, this will be taken into consideration when calculating the refund.

(And the remaining is the same as above, to be put back in the position as if no ppi).

.................................................. .................................................. .........

And I have 2 acceptance slips where I have to write my bank account details.

Same as my letter word for word di (apart from amount)
------------------------------- merged -------------------------------
Naughty hsbc did,nt give me a full refund on my cancelled insurance on my 25k loan,only a 100 quid but it's all money isn't it?

[di30]

Re: Di - lloyds ppi 1999 & 2000

Same as my letter word for word di (apart from amount)
------------------------------- merged -------------------------------
Naughty hsbc did,nt give me a full refund on my cancelled insurance on my 25k loan,only a 100 quid but it's all money isn't it?

Tidy Cappo. I am yet to work out the interest and even getting myself into a mess on the interest calculator lol.
Its all money Cappo, but keep fighting, by right they should be putting you back in the position as if ppi was not on the loan.

[pompeyfaith]

Re: Di - lloyds ppi 1999 & 2000

Di,

Ill work it out for you this evening when I have more time is that ok, ill use turb and bills fantastic spreadsheet.

[cappo]

Re: Di - lloyds ppi 1999 & 2000

Tidy Cappo. I am yet to work out the interest and even getting myself into a mess on the interest calculator lol.
Its all money Cappo, but keep fighting, by right they should be putting you back in the position as if ppi was not on the loan.

Enjoy it girl and well fought

[di30]

Re: Di - lloyds ppi 1999 & 2000

Di,

Ill work it out for you this evening when I have more time is that ok, ill use turb and bills fantastic spreadsheet.

Aww thanks PF, I am grateful.

Both as you can see are on old accounts to 2001, cheers for that. xx


Thank you too Cappo, you also helped big time, I think that letter sent speeded things up, so thank you so much for that xx

[pompeyfaith]

Re: Di - lloyds ppi 1999 & 2000

No problem ill get back to you this evening ok

[di30]

Re: Di - lloyds ppi 1999 & 2000

Still taking this all in LOL.
Can't believe its finally happened.

Hope the rest of the banks get a move on now.

[di30]

Re: Di - lloyds ppi 1999 & 2000

Both acceptances are being posted today by signed for/recorded delivery.

My sister is not down until the weekend at least as she's really busy but meanings I've not much paperwork to go by anyway on these 2 we're happy enough.

I take it the way they worded how they work the calculations is how they should be??