Re: Latest updates on PPI Judicial Review and claims on hold
Doesn't matter at the moment if they refuse to give you a final decision you can go to the FOs after the 8 weeks and their refusal to look at the complaint becomes part of the complaint.
Originally posted by Class Act
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What does this mean for you?
In these cases you can still refer your complaint to the ombudsman service as normal. Here we provide some general questions and answers to help you with the next steps of your complaint.
I have received a letter from my firm telling me it is unable to provide a final response to my PPI complaint, what does this mean?
Firms should register and respond to each complaint within eight weeks of receiving it. If you are sent a holding letter – because a firm has decided it will not provide a final response to your complaint until the outcome of the BBA’s legal challenge is known – you can still refer your claim to the ombudsman service as normal.
The ombudsman service is a free, independent service for settling disputes between financial services firms and their customers. More information on how the ombudsman service is handling complaints can be found here
What information do I need to provide to the ombudsman service?
You should fill out the Ombudsman’s PPI questionnaire as well sending the firm’s response letter and any other evidence relating to your claim.
In these cases you can still refer your complaint to the ombudsman service as normal. Here we provide some general questions and answers to help you with the next steps of your complaint.
I have received a letter from my firm telling me it is unable to provide a final response to my PPI complaint, what does this mean?
Firms should register and respond to each complaint within eight weeks of receiving it. If you are sent a holding letter – because a firm has decided it will not provide a final response to your complaint until the outcome of the BBA’s legal challenge is known – you can still refer your claim to the ombudsman service as normal.
The ombudsman service is a free, independent service for settling disputes between financial services firms and their customers. More information on how the ombudsman service is handling complaints can be found here
What information do I need to provide to the ombudsman service?
You should fill out the Ombudsman’s PPI questionnaire as well sending the firm’s response letter and any other evidence relating to your claim.
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