LTSB SAR - Uber confused possibly issued illegally

[mackemmaggot]

Hi LBs, I put a SAR request into LTSB for the OH and got a couple of replies with conflicting information.
The background Part One:
SAR'd LloydsTSB and they sent the DPA DSAR application form. I asked for all information relating to a certain account, loans, credit cards and all other information held on the OH. The part that asked for a signature or a branch to pick the information up from, I choose the pick up from a certain branch, as all LBs recommend no signatures.
I got a letter from Customer Care LTSB Insurance (for PPI purposes) in Newport on the 16 Aug 10 stating that DSAR was received and they had 40 days blah blah blah and the information would be sent recorded delivery by the 06 Sep 10. Happy days, however on the original DPA DSAR from LTSB I stated I would pick up from my certain branch???
Anyway background Part Two:
Got a letter dated 25 Aug 10 from LTSB DSAR Team (received 06 Sep 10), 2 weeks after postage??? That DSAR documents have been sent to my certain bank for pick up within the month. This leaving me not even 2 weeks to pick up the documents (l live abroad by the way and I get all my other letters after about 2/3 days after the date stamp on the envelope, but I'd made arrangements to be back in god's country for the date the information was due, but it's passed). It stated must show letter and passport/driving licence to pick up the documents. Well, I found this quite strange when the LTSB Insurance department sent me the documents via recorded delivery and I received them after 2 days (I signed for them today). I also have to point out that the PPI paperwork also held sensitive personal information, addressees, bank details and medical information. So my question is, why can one department in LTSB send out paperwork recorded delivery (that holds very personal data) without me verifying my identity, when the other department (DSAR team) insist I have to go to my choosen bank to pick the rest up with my OHs identification? Just even thinking about it, surely this must break some laws and open them up to litigation not only for reclaiming PPI being missold (the orignal reason for the DSAR) but for not following their own regulations. If I am wrong, I'm sure what they have done to the OH is illegal?? I only ask as I'm about to write a ****ogram to them and demand the outstanding requested information is sent registered post or I'll take further action with the ICO and possibly court. As the information could be used for id theft, blackmail etc cheers MM

[WendyB]

Re: LTSB SAR - Uber confused possibly issued illegally

If the info is sent by recorded delivery to an address that you have specified and this is the address they have on file for you, then why would they not send it to that address, as they could safely presume it would reach the intended recipient, and there would be a signature to say it had been received at that address.
The reason you would be asked to take ID into the branch is to make sure they are handing over the documentation to the correct person, not just someone random who turned up and asked for it. It is normal practice to have to provide proof of ID when collecting from branches.

One would expect that al departments would have the same systems but that's not necessarily so.

Both of the above are quite legal and as far as I am aware don't contravene and DPA issues.