Originally posted by Turboman
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As I see things from watching the thread OTR and then here, PF made a complaint to Co-op for just his PPI being missold. He was some time later offered redress for all but one of the loans. This redress was at the time correct BUT OTR he was told it should be nearer 20K (I think!!). It was then that PF made a complaint to FOS and FOS agreed the redress again. It was then it was taken to the Ombudsman who again agreed the complaint had been handled correctly BUT at thi point he was offered the payments made on the first loan (which was years ago) although they did not have paperwork. PF had once tried to get a SAR but it was not complied with. He then made another request and is still waiting. IF the SAR is complied with and does contain the statements (like the one I sent to you in PM Turbo) then he can finally put to rest. Most people do not have their actual paperwork to that extent when they are offered a redress but most accept.

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