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Business Name:
CDW Bureau Limited
Address:
Unit 8 Quay Reach
Carolina Way
Town/City:
SALFORD
Postcode:
M50 2ZY
County:
Greater Manchester
Trading Names:
Choice Claims, Beyond Comparison Claims
Sector:
Financial products/services
Authorisation Number:
CRM29686
Authorised business - cancellation not in force (pending appeal)
As a result of an investigation the Claims Management Regulator has cancelled CDW Bureau Limited's authorisation to provide claims management services under the Compensation Act 2006 with effect from 14 September 2017.
CDW Bureau Limited was found in breach of the following Conduct of Authorised Persons Rules 2014:
General Rule 2 - A business shall conduct itself responsibly overall including, but not limited to, acting with professional diligence and carry out the following:
c) Claims referred to any recognised Ombudsman, dispute resolution scheme or compensation scheme must comply with those organisations’ procedures, include specific, appropriate and relevant information on individual claims and take account of relevant past decisions.
d) Maintain appropriate records and audit trails.
e) Take all reasonable steps in relation to any arrangement with third parties to confirm that any referrals, leads or data have been obtained in accordance with the requirements of the legislation and Rules.
f) Have appropriate procedures in place for early identification and protection of vulnerable consumers and give due consideration to obligations under any relevant legislation.
General Rule 3 – A business shall be directed by people with the necessary competence who must have a working knowledge of the legislation and rules relating to regulated claims management services.
General Rule 4 - A business shall ensure that any staff or other people working on its behalf have the necessary training and competence to perform their duties.
General Rule 8 - A business shall operate a complaints scheme in accordance with rules made by the Regulator.
General Rule 11 – A business shall comply with the monitoring and enforcement arrangements of the Regulator.
Client Specific Rule 1 – A business shall –
a) Act fairly and reasonably in dealings with all clients.
b) Ensure that any service offered is one that meets the needs of the client and satisfies the requirements of these Rules.
Client Specific Rule 6(d) – In soliciting business through advertising, marketing and other means a business must not imply that the business is approved by the government or is connected with any government agency or regulator.
Client Specific Rule 19 – A business must give prompt advice to the client about any requirements concerning the claim and advise the client without delay of any demands for additional information that may have been requested by any party via the business.
CDW Bureau Limited was also found in breach of the Complaints Handling Rules 2015:
Complaints Handling Rule 18 of the Complaints Handling Rules 2015 – A business must maintain records, and provide to the Regulator, on request, all details of complaints handled under these rules.
The cancellation means that CDW Bureau Limited may no longer carry out any claims management services.
CDW Bureau Limited
Address:
Unit 8 Quay Reach
Carolina Way
Town/City:
SALFORD
Postcode:
M50 2ZY
County:
Greater Manchester
Trading Names:
Choice Claims, Beyond Comparison Claims
Sector:
Financial products/services
Authorisation Number:
CRM29686
Authorised business - cancellation not in force (pending appeal)
As a result of an investigation the Claims Management Regulator has cancelled CDW Bureau Limited's authorisation to provide claims management services under the Compensation Act 2006 with effect from 14 September 2017.
CDW Bureau Limited was found in breach of the following Conduct of Authorised Persons Rules 2014:
General Rule 2 - A business shall conduct itself responsibly overall including, but not limited to, acting with professional diligence and carry out the following:
c) Claims referred to any recognised Ombudsman, dispute resolution scheme or compensation scheme must comply with those organisations’ procedures, include specific, appropriate and relevant information on individual claims and take account of relevant past decisions.
d) Maintain appropriate records and audit trails.
e) Take all reasonable steps in relation to any arrangement with third parties to confirm that any referrals, leads or data have been obtained in accordance with the requirements of the legislation and Rules.
f) Have appropriate procedures in place for early identification and protection of vulnerable consumers and give due consideration to obligations under any relevant legislation.
General Rule 3 – A business shall be directed by people with the necessary competence who must have a working knowledge of the legislation and rules relating to regulated claims management services.
General Rule 4 - A business shall ensure that any staff or other people working on its behalf have the necessary training and competence to perform their duties.
General Rule 8 - A business shall operate a complaints scheme in accordance with rules made by the Regulator.
General Rule 11 – A business shall comply with the monitoring and enforcement arrangements of the Regulator.
Client Specific Rule 1 – A business shall –
a) Act fairly and reasonably in dealings with all clients.
b) Ensure that any service offered is one that meets the needs of the client and satisfies the requirements of these Rules.
Client Specific Rule 6(d) – In soliciting business through advertising, marketing and other means a business must not imply that the business is approved by the government or is connected with any government agency or regulator.
Client Specific Rule 19 – A business must give prompt advice to the client about any requirements concerning the claim and advise the client without delay of any demands for additional information that may have been requested by any party via the business.
CDW Bureau Limited was also found in breach of the Complaints Handling Rules 2015:
Complaints Handling Rule 18 of the Complaints Handling Rules 2015 – A business must maintain records, and provide to the Regulator, on request, all details of complaints handled under these rules.
The cancellation means that CDW Bureau Limited may no longer carry out any claims management services.
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