Claim4You problem - demand letter for cancellation fee

[EXC]

Re: Claim4You problem - demand letter for cancellation fee

Ak ok thanks, yeah they're the same.

[Gordonska]

Re: Claim4You problem - demand letter for cancellation fee

Many thanks both

May I just add that I tried to contact them several times yesterday (Friday, 5 May) both by phone and email. The phone is just getting a pre-recorded greeting listing various options (press 1-4 for various departments) but nobody answers on any one of them! Also didn't get any reply to any one of my two emails! Very strange outfit. - Maybe I should also add that into the complaint letter?

Then, where should I send it? By email and/or registered post? Should I copy anyone else, like MOJ or ombudsmen?

[EXC]

Re: Claim4You problem - demand letter for cancellation fee

Yes by all means add that to the complaint ie I've tried to contact you but no response so have no option but to complain in writing etc.

According to their T&Cs:

Complaints may be made in writing, by e-mail, or by telephone.

So to be safe I'd e-mail it and send by registered post.

[Amethyst]

Re: Claim4You problem - demand letter for cancellation fee

I'd not bother phoning them.

Send your complaint directly to the firms registered address, by registered post, and keep a copy. Then you can go to MOJ and LEO at same time if they don't back off.

North Mersey Business Centre Woodward Road, Knowsley Industrial Park, Liverpool, L33 7UY

[Gordonska]

Re: Claim4You problem - demand letter for cancellation fee

Yes by all means add that to the complaint ie I've tried to contact you but no response so have no option but to complain in writing etc.

According to their T&Cs:



So to be safe I'd e-mail it and send by registered post.

Also, may I just add -- they actually never provided any invoice -- all they said in that letter was that a cancellation fee of £450 +VAT (£540 per case) now becomes payable on all open cases.

They gave me only 5 working days to make a payment -- and their bank account details.
There was no invoice provided.

[EXC]

Re: Claim4You problem - demand letter for cancellation fee

I think that the letter incorporates an invoice but I don't really think referring to it as a letter or invoice or both is that important as however you refer to it they're asking you to pay them. But feel free reword the complaint as you wish.

all they said in that letter was that a cancellation fee of £450 +VAT (£540 per case) now becomes payable on all open cases.

Yes but as the first paragraph refers to ''your PPI complaint'' in the singular I think it's fairly clear that they're asking for one payment of £540, but again if you want to challenge the potential ambiguity of it then do so.

[Gordonska]

Re: Claim4You problem - demand letter for cancellation fee

Perfect. Thanks for your clarification, help and advice!

[EXC]

Re: Claim4You problem - demand letter for cancellation fee

No probs. They're required to confirm receipt of the complaint within 5 days and issue their final response in 8 weeks, after which you can take it to the Legal Ombudsman for which CMCs are charged a £400 case fee (regardless of the outcome) so it doesn't make much sense economically for Claim4You to reject your complaint but if they do I think you've got a pretty good case to take to LeO.