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Claims Management Companies and Financial Services Complaints
February 2014
A note from the Claims Management Regulator (Ministry of Justice), the Financial Conduct Authority, the Financial Ombudsman Service and the Financial Services Compensation Scheme.
A guide for consumers, financial service providers and claims management companies on how consumers’ complaints should be handled where they choose to use a claims management company.
This note will assist consumers, financial service
providers and claims management companies
(CMCs) to:
• understand the role of CMCs in complaints
against financial services or products,
including payment protection insurance
(PPI) complaints;
• provide information on related topics
of concern and answer frequently asked
questions;
• understand what behaviour is expected
from financial firms and CMCs through the
complaints handling process;
• explain the roles of the Claims Management
Regulator (CMR), the Financial Conduct
Authority (FCA), the Financial Ombudsman
Service (ombudsman service) and the
Financial Services Compensation Scheme
(FSCS).
February 2014
A note from the Claims Management Regulator (Ministry of Justice), the Financial Conduct Authority, the Financial Ombudsman Service and the Financial Services Compensation Scheme.
A guide for consumers, financial service providers and claims management companies on how consumers’ complaints should be handled where they choose to use a claims management company.
This note will assist consumers, financial service
providers and claims management companies
(CMCs) to:
• understand the role of CMCs in complaints
against financial services or products,
including payment protection insurance
(PPI) complaints;
• provide information on related topics
of concern and answer frequently asked
questions;
• understand what behaviour is expected
from financial firms and CMCs through the
complaints handling process;
• explain the roles of the Claims Management
Regulator (CMR), the Financial Conduct
Authority (FCA), the Financial Ombudsman
Service (ombudsman service) and the
Financial Services Compensation Scheme
(FSCS).
Attached Files
