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Claims management regulation
What's new
If you are considering providing claims management services, visit our Authorisation page to find out more about who needs to be authorised and how you can apply. Regulated providers are required to comply with conduct rules which are explained on our Conduct of Business page.
The section also provides information and advice for practitioners, consumers and others who deal with claims management businesses. Visit the For Consumers page for guidance and answers to Frequently Asked Questions.
To find out whether a claims management business is authorised, use our Authorised Business Search.
For details on the background to the regulatory regime, please see:
Claims Management Regulation - Annual Report 2010/2011
CMR Bulletins
The Regulator publishes Claims Management Regulation Bulletins for authorised claims management businesses on a regular basis.
Claims Management Regulation Bulletin No. 14, February 2012
Claims Management Regulation Bulletin No. 13, December 2011
Claims Management Regulation Bulletin No. 12, July 2011
Claims Management Regulation Bulletin No. 11, March 2011
For back issues of the bulletin please contact the Claims Management Regulation.
Updated: Tuesday, 13 March 2012
Claims management regulation
What's new
- The Financial Ombudsman Service have issued new guidance on handling of PPI cases to both claims businesses and financial businesses. The guidance sets out the steps that FOS expects claims businesses to have already taken at the stage a complaint is referred to FOS.
Businesses are advised to take note of this guidance, in addition to the existing PPI guidance, in order to improve the position for the consumer and avoid unnecessary complaints and delays. - Fees Determination 2012 (PDF 0.04Mb)
- Response to Claims Management Regulation consultation on Fees Determination 2012/13
- Business alert - upfront fee warning (PDF 0.11mb)
- Claims Management Regulation Business Payment Protection Insurance (PPI) Fact Sheet (PDF 0.13Mb)
- Claims Management Regulation Consumer Payment Protection Insurance (PPI) Fact Sheet (PDF 0.11Mb)
If you are considering providing claims management services, visit our Authorisation page to find out more about who needs to be authorised and how you can apply. Regulated providers are required to comply with conduct rules which are explained on our Conduct of Business page.
The section also provides information and advice for practitioners, consumers and others who deal with claims management businesses. Visit the For Consumers page for guidance and answers to Frequently Asked Questions.
To find out whether a claims management business is authorised, use our Authorised Business Search.
For details on the background to the regulatory regime, please see:
Claims Management Regulation - Annual Report 2010/2011
CMR Bulletins
The Regulator publishes Claims Management Regulation Bulletins for authorised claims management businesses on a regular basis.
Claims Management Regulation Bulletin No. 14, February 2012
Claims Management Regulation Bulletin No. 13, December 2011
Claims Management Regulation Bulletin No. 12, July 2011
Claims Management Regulation Bulletin No. 11, March 2011
For back issues of the bulletin please contact the Claims Management Regulation.
Updated: Tuesday, 13 March 2012
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