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money claiming experts
Hello and aaarghhhh....i am in the process of trying to get a refund from this company:tinysmile_cry_t: my story so far:
On the 28th May was called by said company asking about ppi claims, i HAVE ALWAYS HUNG UP, but i didnt...know idea why!!...so i listened and they sounded ok i did ask alot of questions and was assured if not successful a full refund etc etc...so i did the most stupidest thing and said yes. On the 7th June returned the paperwork with the requested cheques for the searches, on the 9th June had a call from a John saying yes it looks like i had an excellent claim would take approx 12 months....pardon me? 12 months was told 13 weeks to 6 mnths during first call, ah yes with our platinum service would take 13 wks at a cost of £254!!!...ermmmm think about it i said. So now i am panicking as now oh yes i see the light this is soooooo not right, start to google and am rightly panicked when i come across your forum and see how they conduct their "buisness!" so very next morning i email them to say i wish to terminate my contract i am within my 14 days cooling off period, 2hrs later i get an email acknowlegding my termination request and yes am within my 14 days....phew. Am away for a few days so there isnt much i can do but still very concerned at my lack of judgement. So on the 14th june i call them, just to confirm the contract is treminated....umm no i cant see that says the guy on the phone....one minute.....on hold, he then says oh yes we have the email it has been terminated you have sent the pack back to us.....uuhh no am sending the remainder of the pack back to you today, part of their terms and conditions is to send the welcome pack back??? so i sent off said pack and paid for recorded delivery....not totally daft! On the 16th june am left a message on my answerphone, ...." hi this i Susan calling from money claiming experts i am sorry but you are not within the 14 days cooling off...blah blah.."...Arggggh am so darn cross....so i call them sorry shes not available...um yes you are within your 14 days i will get her to call you back....no you cant am on my way to work...so spent an evening at work seething!
So here we are today, i researched the Ministry of Justice and the financial ombudsman and also which?.....and decided i would call Susan back. I spoke to an Anthony who had me on hold for over 5mins, sorry Susan is busy at the moment, so i asked him about her claims...its okay you are within your 14 days for a refund he tehn went on about a holding account and solicitors and the 30 day refund policy...ok i said i will get my refund by 17 th July and will that be straight back onto my card?...yes he said and then asked me to confirm my card details.
I did ask about the solicitors they used he mentioned legal redress and chatwines.
When he asked about my reasons for cancelling i simply stated... i did some research and wasnt happy about what i had found out about the company, i also had realized i could do this for myself at no extra cost(ppi claim) i also stated the moj makes interesting reading as does the fos regarding the regulations for claims companies...ohhh let me put you in touch with one of our managers....2mins max wait.....ohh sorry hes busy but he did say you will get a full refund back to your card. OK thankyou i said .....now i wait
Well whilst i am still very worried about getting my money back i am hopefull, due to this site i was able to stay calm on the phone and not rant like i have to myself!, wether mentioning i had searched info through the MOJ and the FOS will help will have to wait and see. Have to say apart from Susan who obviously failed at maths, i have managed to contact them straight away and get through to a person.
Should i contact the MOJ regarding this company or wait to see if i get my money back first? Also should i send this company another email stating that i look forward to recieving my refund by the 17th July as agreed with the Anthony?
Thanks again for a great site.
On the 28th May was called by said company asking about ppi claims, i HAVE ALWAYS HUNG UP, but i didnt...know idea why!!...so i listened and they sounded ok i did ask alot of questions and was assured if not successful a full refund etc etc...so i did the most stupidest thing and said yes. On the 7th June returned the paperwork with the requested cheques for the searches, on the 9th June had a call from a John saying yes it looks like i had an excellent claim would take approx 12 months....pardon me? 12 months was told 13 weeks to 6 mnths during first call, ah yes with our platinum service would take 13 wks at a cost of £254!!!...ermmmm think about it i said. So now i am panicking as now oh yes i see the light this is soooooo not right, start to google and am rightly panicked when i come across your forum and see how they conduct their "buisness!" so very next morning i email them to say i wish to terminate my contract i am within my 14 days cooling off period, 2hrs later i get an email acknowlegding my termination request and yes am within my 14 days....phew. Am away for a few days so there isnt much i can do but still very concerned at my lack of judgement. So on the 14th june i call them, just to confirm the contract is treminated....umm no i cant see that says the guy on the phone....one minute.....on hold, he then says oh yes we have the email it has been terminated you have sent the pack back to us.....uuhh no am sending the remainder of the pack back to you today, part of their terms and conditions is to send the welcome pack back??? so i sent off said pack and paid for recorded delivery....not totally daft! On the 16th june am left a message on my answerphone, ...." hi this i Susan calling from money claiming experts i am sorry but you are not within the 14 days cooling off...blah blah.."...Arggggh am so darn cross....so i call them sorry shes not available...um yes you are within your 14 days i will get her to call you back....no you cant am on my way to work...so spent an evening at work seething!
So here we are today, i researched the Ministry of Justice and the financial ombudsman and also which?.....and decided i would call Susan back. I spoke to an Anthony who had me on hold for over 5mins, sorry Susan is busy at the moment, so i asked him about her claims...its okay you are within your 14 days for a refund he tehn went on about a holding account and solicitors and the 30 day refund policy...ok i said i will get my refund by 17 th July and will that be straight back onto my card?...yes he said and then asked me to confirm my card details.
I did ask about the solicitors they used he mentioned legal redress and chatwines.
When he asked about my reasons for cancelling i simply stated... i did some research and wasnt happy about what i had found out about the company, i also had realized i could do this for myself at no extra cost(ppi claim) i also stated the moj makes interesting reading as does the fos regarding the regulations for claims companies...ohhh let me put you in touch with one of our managers....2mins max wait.....ohh sorry hes busy but he did say you will get a full refund back to your card. OK thankyou i said .....now i wait
Well whilst i am still very worried about getting my money back i am hopefull, due to this site i was able to stay calm on the phone and not rant like i have to myself!, wether mentioning i had searched info through the MOJ and the FOS will help will have to wait and see. Have to say apart from Susan who obviously failed at maths, i have managed to contact them straight away and get through to a person.
Should i contact the MOJ regarding this company or wait to see if i get my money back first? Also should i send this company another email stating that i look forward to recieving my refund by the 17th July as agreed with the Anthony?
Thanks again for a great site.
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