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Claims Management Regulator Fact Sheet – delays in providing a service
This factsheet gives help and guidance if you have paid a claims management business for a service that has not been provided.
I’ve paid a claims management business a fee and have heard nothing further- what should I do?
You should first contact the business providing the service as they should be made aware of the problem you are experiencing. They are required to reply to any contact you make within a reasonable time. You may wish to do so in writing by recorded delivery so that you know they have received your letter.
Can I seek a refund?
This will depend on the terms of the contract you signed with the business. If the business has not provided the service within a reasonable time then they might be in breach of contract and you can ask for a refund.
Can I complain?
All businesses are required to have a complaints handling procedure. If you do not have a copy of this you should request it from the business or you can obtain a copy from the businesses website. Consumer Direct has help and advice about how to write a letter of complaint. You can contact them on 0845 404 0506 or look at the website Consumer Direct - Making a complaint
I have tried to contact the business to complain but they have not replied. What can I do?
If you do not receive a satisfactory response from the business, you may be able to pursue your concerns with the claims management regulator. Let us know when you contracted with the business, any contact you have had with them and what you have done to contact them.
Did you pay the fee by credit card?
If you did pay by credit card and you believe the business is in breach of contract, for instance by failing to provide any service at all, you may be able to seek a refund direct from your credit card company. You should contact your credit card company and they will be able to advise if you have a claim. Consumer Direct also has useful advice on how to request a refund. Consumer Direct - Template Letter No.1 - Use when Goods and Services have been bought on credit
Via website: Contact Us - Claims Management Regulation
By e-mail: info@claimsregulation.gov.uk
By telephone: 0845 4506858 / 01283 233309
In writing: MCU, 57-60 High Street, Burton on Trent, Staffordshire, DE14 1JS.
This factsheet gives help and guidance if you have paid a claims management business for a service that has not been provided.
I’ve paid a claims management business a fee and have heard nothing further- what should I do?
You should first contact the business providing the service as they should be made aware of the problem you are experiencing. They are required to reply to any contact you make within a reasonable time. You may wish to do so in writing by recorded delivery so that you know they have received your letter.
Can I seek a refund?
This will depend on the terms of the contract you signed with the business. If the business has not provided the service within a reasonable time then they might be in breach of contract and you can ask for a refund.
Can I complain?
All businesses are required to have a complaints handling procedure. If you do not have a copy of this you should request it from the business or you can obtain a copy from the businesses website. Consumer Direct has help and advice about how to write a letter of complaint. You can contact them on 0845 404 0506 or look at the website Consumer Direct - Making a complaint
I have tried to contact the business to complain but they have not replied. What can I do?
If you do not receive a satisfactory response from the business, you may be able to pursue your concerns with the claims management regulator. Let us know when you contracted with the business, any contact you have had with them and what you have done to contact them.
Did you pay the fee by credit card?
If you did pay by credit card and you believe the business is in breach of contract, for instance by failing to provide any service at all, you may be able to seek a refund direct from your credit card company. You should contact your credit card company and they will be able to advise if you have a claim. Consumer Direct also has useful advice on how to request a refund. Consumer Direct - Template Letter No.1 - Use when Goods and Services have been bought on credit
Via website: Contact Us - Claims Management Regulation
By e-mail: info@claimsregulation.gov.uk
By telephone: 0845 4506858 / 01283 233309
In writing: MCU, 57-60 High Street, Burton on Trent, Staffordshire, DE14 1JS.
