Cento Client Review ( CCR Claims ) Client connection Ltd

[Amethyst]

Re: Cento Client Review

WOOHOOOOO Congratulations Ratty, and WELL DONE CENTO.

[enaid]

Re: Cento Client Review

Nice one ratty I am pleased for you.
Enaid x

[ratty]

Re: Cento Client Review

good news and thankyou very much for your help as i doubt i would have suceeded on my own , i have received a full refund into my credit card account of 149.99. many thanks again and i will make a donation. thankyou Ratty.

[Amethyst]

Re: Cento Client Review

I know as much as you Ratty sorry. From what they said I'd say a transfer to your c/card or bank a/c.

Re: Cento Client Review

Well I was thinking that myself, it sounded like it could be a bank transfer directly into your bank, that is if they know your bank details.

I would phone your Credit Card provider today to see if this money has been refunded directly to your account as this is now the 5th day. If nothing has been received then you must let Amethyst know and she will ask that question directly for you.

I was delighted to hear yesterday on another formum that they have been sucessfully fully refunded through their credit card provider, as they had made arround 17 calls to Cento without any success. Their credit card provider took it up and got them the full refund they wanted, in their case they never signed the documents and returned that to Cento.

Fingers crossed that you will have good news for us once you have made that call.
Tuttsi

ok thankyou, will this be a cheque in the post or a refund on my credit card? thanks Ratty.

[ratty]

Re: Cento Client Review

ok thankyou, will this be a cheque in the post or a refund on my credit card? thanks Ratty.

[Amethyst]

Re: Cento Client Review

For Ratty

Hi
The banking system normally takes 3-4 days, the money left our account on
Monday.
Kind regards
George

[ratty]

Re: Cento Client Review

ok, thankyou, lets hope it turns up in the post soon !!! ratty.

[Amethyst]

Re: Cento Client Review

Huge long and detailed response back from cento for Ratty

Hi
The refund for this client was implemented on Monday of this week.
Kind regards
George
Compliance

lol.

[ratty]

Re: Cento Client Review

many thanks, ratty.

Re: Cento Client Review

Ratty

I will ask Amethyst to chase this with cento for you.

Regards
Tuttsi

hello Tuttsi, just had the post today 24th of feb, nothing in there and no other contact . cheers ratty.

[Amethyst]

Re: Cento Client Review

Thanks Ratty will remind Cento.

(done)

[ratty]

Re: Cento Client Review

hello Tuttsi, just had the post today 24th of feb, nothing in there and no other contact . cheers ratty.

Re: Cento Client Review

Ratty

Have you heard from cento yet????

Tuttsi

[Amethyst]

Re: Cento Client Review

Red Rose - I think a letter list your claims - exactly what Cento have said about them and what the actual position is with the info you got off the banks - and question why there is such a discrepancy. Attach any copies of letters you've had off Cento that mention what stage claims are at, send the lot to them cc'd very clearly to the Ministry of Justice Claims Regulation Department (and send the same to them with a covering letter explaining) and the same (cc and copies) TRADING STANDARDS in Centos area (I assume that will be Swansea but double check). In the letter you can rescind your authority for them to act on your behalf, ask for a refund of the £10 cheques. You are probably scuppered for the fee. With regards to charges for work done on your behalf - all they have done is sent a CCA request to each - this is a template letter so will have cost them 10 mins max, a print out an envelope and a stamp, as well as the £1 per account. So if you want to you could outline what you think this cost should be. OR (and I prefer this way but completely your choice) as they have lied to you and not acted as they have said in their agreement ask for the whole fee back then sue them for it and let them try and defend it in court.

If you want to give me the details I can try with Mr Stanton on your behalf, I'm waiting on confirmation from a Claimant that Cento have done what they said they were going to do.