Mrs LB received an unsolicited email today from a company calling itself Money Matters, offering to get back bank charges on her behalf. Note that Money Matters is not who you are thinking of. Exactly.
Mr Angry (formerly Luggerbugs) forwarded it to the MoJ for investigation. Email below. It says it all really. Even if it was a spur of the moment angrygram. :tinysmile_twink_t2:
Mr Angry (formerly Luggerbugs) forwarded it to the MoJ for investigation. Email below. It says it all really. Even if it was a spur of the moment angrygram. :tinysmile_twink_t2:
Dear Sir/Madam
I would like to pass this email on to you if I may, as I have serious concerns regarding the businesses involved.
This was received by my wife as an unsolicited email from the company concerned. My wife has no associations whatsoever with this company, and so the email may be regarded as SPAM. We are therefore concerned about where Money Matters procured my wife’s email address, potentially a matter for the Information Commissioner’s Office.
The emailing company concerned is calling itself Money Matters, which in my opinion, is an attempt at passing off, the name being synonymous in many peoples minds with the well known programme of the same name.
I have checked the company online, and the company appears to be dormant.
The company does not appear to be regulated by the Ministry of Justice, which I believe is required in order to trade in claims management.
I believe the company Money Matters is a trading partner of a claims company calling themselves Claims Financial Limited, operating a website at http://www.claimsfinancial.co.uk/
Claims Financial is, I believe, misleading potential customers. Their bank charges service for instance, refers to the concept of bank charges as being penalties. No mention is made of the OFT v Banks test case, which has recently reached its conclusion. There is certainly no mention of the fact that the OFT, assuming any possible petition by the banks for leave to appeal to the House of Lords fails, will now be looking to assess the fairness of charges and that banks will be required to refund charges in any case once the OFT reaches a decision.
Claims Financial fails to mention that any attempt to take a bank to court for a refund of bank charges will be stayed pending the final outcome of the test case, nor does it mention that The Financial Ombudsman Service will not consider any complaints regarding bank charges pending that outcome. Indeed, the information provided on the website indicates that these are legitimate courses of action even now.
No mention is made of costs should it be necessary to proceed to court. No warnings are given about the potential of losing in court, or the consequences of doing so.
When mentioning the FOS, the site gives the impression that this route might be “quicker and cheaper” than going to court. It fails to mention that a court will very likely take the view that an alternate method of resolution should have been attempted before contemplating court action.
As I have also copied the companies concerned into this email, it is possible that the site may be closed down or altered before an investigation is conducted. In anticipation therefore, I have taken the liberty of downloading the entire site, which I shall archive should you require to see it.
Please do contact me at this email address at any time should you require any further information.
Regards,
Iain Smith
From: Mrs Luggerbugs
Sent: 01 March 2009 13:10
To: Luggerbugs
Subject: Fw: Reclaim unfair bank charges ...
----- Original Message -----
From: Money Matters
To:
Sent: Friday, February 27, 2009 8:50 PM
Subject: Reclaim unfair bank charges ...
Reclaim thousands in unfair bank charges - get help today!
Your email address has been provided by Money Matters Online (LTW (UK) Ltd). Click here to view our privacy statement.
Registered Office: 75a Manor Road , Ossett, Wakefield WF5 0LD. Company Number: 6331013
To no longer receive our emails (unsubscribe), please click this link. Thank you.
I would like to pass this email on to you if I may, as I have serious concerns regarding the businesses involved.
This was received by my wife as an unsolicited email from the company concerned. My wife has no associations whatsoever with this company, and so the email may be regarded as SPAM. We are therefore concerned about where Money Matters procured my wife’s email address, potentially a matter for the Information Commissioner’s Office.
The emailing company concerned is calling itself Money Matters, which in my opinion, is an attempt at passing off, the name being synonymous in many peoples minds with the well known programme of the same name.
I have checked the company online, and the company appears to be dormant.
The company does not appear to be regulated by the Ministry of Justice, which I believe is required in order to trade in claims management.
I believe the company Money Matters is a trading partner of a claims company calling themselves Claims Financial Limited, operating a website at http://www.claimsfinancial.co.uk/
Claims Financial is, I believe, misleading potential customers. Their bank charges service for instance, refers to the concept of bank charges as being penalties. No mention is made of the OFT v Banks test case, which has recently reached its conclusion. There is certainly no mention of the fact that the OFT, assuming any possible petition by the banks for leave to appeal to the House of Lords fails, will now be looking to assess the fairness of charges and that banks will be required to refund charges in any case once the OFT reaches a decision.
Claims Financial fails to mention that any attempt to take a bank to court for a refund of bank charges will be stayed pending the final outcome of the test case, nor does it mention that The Financial Ombudsman Service will not consider any complaints regarding bank charges pending that outcome. Indeed, the information provided on the website indicates that these are legitimate courses of action even now.
No mention is made of costs should it be necessary to proceed to court. No warnings are given about the potential of losing in court, or the consequences of doing so.
When mentioning the FOS, the site gives the impression that this route might be “quicker and cheaper” than going to court. It fails to mention that a court will very likely take the view that an alternate method of resolution should have been attempted before contemplating court action.
As I have also copied the companies concerned into this email, it is possible that the site may be closed down or altered before an investigation is conducted. In anticipation therefore, I have taken the liberty of downloading the entire site, which I shall archive should you require to see it.
Please do contact me at this email address at any time should you require any further information.
Regards,
Iain Smith
From: Mrs Luggerbugs
Sent: 01 March 2009 13:10
To: Luggerbugs
Subject: Fw: Reclaim unfair bank charges ...
----- Original Message -----
From: Money Matters
To:
Sent: Friday, February 27, 2009 8:50 PM
Subject: Reclaim unfair bank charges ...
To view this email online, please go here:
Reclaim thousands in unfair bank charges - get help today!
It's a scandal.
The banks make billions of pounds every year by charging us every time we go over the agreed limit or each time a cheque bounces or a direct debit fails. Now Money Matters has teamed up with Claims Financial Limited so that you can win this money back AND charge your bank interest.
The average claim value is £1750.
Claims Financial Limited are helping thousands of people like you claim back these charges going back 6 years. We could do the same for you. Go to Claims Financial Limited and we will do the rest for you.
Remember, if we don't win you do not pay a penny.
Kind regards
-Obtain the correct records for you
- Assess the value of your claim which will also include statutory interest
- Communicate with your bank from start to finish
- Negotiate the highest possible amount
- Chase your cheque after the dispute is resolved
- Refer your case to The Financial Services Ombudsman and manage the whole process
The banks make billions of pounds every year by charging us every time we go over the agreed limit or each time a cheque bounces or a direct debit fails. Now Money Matters has teamed up with Claims Financial Limited so that you can win this money back AND charge your bank interest.
The average claim value is £1750.
Claims Financial Limited are helping thousands of people like you claim back these charges going back 6 years. We could do the same for you. Go to Claims Financial Limited and we will do the rest for you.
Remember, if we don't win you do not pay a penny.
Kind regards
-Obtain the correct records for you
- Assess the value of your claim which will also include statutory interest
- Communicate with your bank from start to finish
- Negotiate the highest possible amount
- Chase your cheque after the dispute is resolved
- Refer your case to The Financial Services Ombudsman and manage the whole process
Your email address has been provided by Money Matters Online (LTW (UK) Ltd). Click here to view our privacy statement.
Registered Office: 75a Manor Road , Ossett, Wakefield WF5 0LD. Company Number: 6331013
To no longer receive our emails (unsubscribe), please click this link. Thank you.
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