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I have received various invoices from Bank Smart for nearly £2,000 for breach of contract and cancellation fees as I asked them to stop progressing anything once I got the first invoice for breach of contract. I think I instructed them to act for me years ago but thought it was no win no fee. I have never provided them with any documentation as I didn't have any or could not provide the information they required. Has anyone else had this. I didn't realise I was going to be charged for them doing nothing except send me letters asking for information. Am I legally obliged to pay these invoices. Thank you.
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Look around at all the other Bank Smart threads. You are not alone -
Knowing Bank Smart, probably not.Originally posted by Shirley1969 View Post
As usual the best way to deal with them is get all the information first, make a formal complaint to them and if they don't uphold it you can then go to the Claims Management Ombudsman.
So I would send them the following and report back when you get their response and we can help you draft the complaint.
[Thread moved to Claims Management forum]Dear Sirs
I refer to your recent notification advising me of outstanding 'breach of contract' and 'cancellation invoices totalling almost £2000.
In order that I can properly consider your request for payment I require the following supporting information by return in an electronic format:
1. A detailed breakdown of the fees making up each invoice
2. Identification of which specific terms you believe I have breached and an explanation of how you believe I have breached them
3. A detailed summary of the status & history of each claim
4. Copies of any signed contracts
5. Copies of any signed Letters of Authority
Should it be necessary please consider this request as a Data Subject Access Request.
Until such time as you have provided me with the above information it would not be appropriate for me to engage with you.
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Thank you so very much. I wasn't sure where to start. I have sent them a letter asking for this information and see what they come back with.
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Ok get back to us when you've got it.
It's important you get the breakdown of fees for each invoice as they hold all the important information, they look like this.
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Great. I will make sure and obtain that information. Thank you.
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Hi Shirley its happen to me and my friend so you are not alone.Comment
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Hi,
This morning I received in the post twelve letters of cancellation (as I have told Bank Smart to stop proceeding with any claims) along with all the breakdown of costs for each claim and twelve invoices totalling £1,813.80. I am not sure where to go from here. I would be grateful for any advice.
Kind regards
ShirleyComment
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Hi ShirleyOriginally posted by Shirley1969 View Post
I'd certainly like to see the breakdown of costs for each claim, with a view to advising you accordingly.
Could you either scan or photograph them in sequential order (so they're legible) and send them to me at nick@legalbeaglegroup.com please?Comment
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Hi
I have tried to email you the letters via both my email addresses but they are coming back saying they cannot be delivered as there is an email system error. I'm not sure if it is something I am doing wrong. Can I upload them on here? ThanksComment
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Hi Nick,
I should have noticed that. I have sent them through. Thanks.Comment
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Got them and thanks for sending them in such an organised way!
Let me have a good look and I'll post up my thoughts.Comment
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Attached is a draft complaint.
If you're happy with it fill in the parts that need to be completed and post it to the address on the complaint AND email a copy to complaints@bank-smart.co.ukComment
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Hi Nick
That is brilliant. I shall get it sent off ASAP. Thank you.Comment
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