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Hi All am new to the forum and unfortunately another Bank Smart thread.
I have been reading lots on the threads about Bank Smart as I received an email out of the blue today from them in relation to a claim I made almost 4 years ago so have been digging around in my email archives.
I've found an email dated 26/01/2017 which confirms I instructed Ascend Finance in respect of a packaged bank account claim against Natwest. The claim was successful and I would have paid commission to Ascend as per the agreement (never had any letters demanding payment or any further correspondence to say otherwise). I've since closed the bank account I would have used to receive the successful claim payment and pay Ascend (but can hopefully get copies of statements) and no longer have any paperwork because as far as I was concerned, the claim was settled.
Today I received an email out of the blue from Bank Smart and when I logged in it is regarding the claim against Natwest which was 'created on 15/07/2019' with a status 'your claim is being finalised - we are currently reviewing the claim to ensure all available refunds have been made. Please notify us of settlements you receive direct'. I have no recollection of any emails/letters from last year.
Having read the various threads on here, I'm concerned their next step is going to be an invoice in respect of any work they claim has been done on my behalf in 'reviewing the claim'. I've emailed them today stating I've never instructed them to do any work and requested copies of any signed agreements between Bank Smart and myself. Not sure what else they are trying to claim on my behalf given the claim was settled some time ago??
Can anyone advise please what I should be doing other than checking for proof of payment to Ascend when the original claim was settled and the request for copies of signed agreements?
I have been reading lots on the threads about Bank Smart as I received an email out of the blue today from them in relation to a claim I made almost 4 years ago so have been digging around in my email archives.
I've found an email dated 26/01/2017 which confirms I instructed Ascend Finance in respect of a packaged bank account claim against Natwest. The claim was successful and I would have paid commission to Ascend as per the agreement (never had any letters demanding payment or any further correspondence to say otherwise). I've since closed the bank account I would have used to receive the successful claim payment and pay Ascend (but can hopefully get copies of statements) and no longer have any paperwork because as far as I was concerned, the claim was settled.
Today I received an email out of the blue from Bank Smart and when I logged in it is regarding the claim against Natwest which was 'created on 15/07/2019' with a status 'your claim is being finalised - we are currently reviewing the claim to ensure all available refunds have been made. Please notify us of settlements you receive direct'. I have no recollection of any emails/letters from last year.
Having read the various threads on here, I'm concerned their next step is going to be an invoice in respect of any work they claim has been done on my behalf in 'reviewing the claim'. I've emailed them today stating I've never instructed them to do any work and requested copies of any signed agreements between Bank Smart and myself. Not sure what else they are trying to claim on my behalf given the claim was settled some time ago??
Can anyone advise please what I should be doing other than checking for proof of payment to Ascend when the original claim was settled and the request for copies of signed agreements?
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