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BANK-SMART
Although I don’t recall this, I signed up with Bank Smart in April 2019 for them to reclaim any PPI I may have.
When I paid off all my credit cards, loans etc years ago I did not keep any documents or account numbers as I was just glad to be debt free.
Bank Smart have contacted me with requests for documents and account numbers etc which I wrote back to them saying that I no longer have so each time I received a letter from the I just ignored it as I felt content that I had previously informed them.
i had a letter a few months ago saying that they had issued an invoice and to check my online account.
Online account?....I didn’t realise I had one. I had to request my log in and password from them to access this.
i had an invoice for £11 for unpaid funds with a note saying that if left unpaid Dept collectors would be involved so I immediately paid it. Looking back on my account with them it was for a payout of £5 that I never received and I had incurred charges for not responding and sending in paperwork.
This weekend I checked my online account and I have a charge of £211 for breach of contract for Which i guess is not sending available paperwork to them. I immediately replied by email to them asking them to close down my account with them as I have replied to them on numerous times telling them that no paperwork/documents are available and I no longer wish to receive any further correspondence from them.
Upon checking my account yesterday they have closed my (so called) claims but have charged me individually on each one between £200-400 totalling £3348.92 for breach of contract. They also invoiced me for 6p for a PPI claim that they had just got from Santander for 21p so I paid the 6p by debut card before that escalated too.
Naively I didn’t realise the severity of their charges.
i have received another email from them at 5am! this morning to say that they are sending me a payment plan to pay them £90 a month by direct debit which will calculate just over 3 years.
is there a chance that this will go up every time I contact them?
i don’t really see why I have to pay such a large amount if not anything at all when I not received a penny from them.
Although I don’t recall this, I signed up with Bank Smart in April 2019 for them to reclaim any PPI I may have.
When I paid off all my credit cards, loans etc years ago I did not keep any documents or account numbers as I was just glad to be debt free.
Bank Smart have contacted me with requests for documents and account numbers etc which I wrote back to them saying that I no longer have so each time I received a letter from the I just ignored it as I felt content that I had previously informed them.
i had a letter a few months ago saying that they had issued an invoice and to check my online account.
Online account?....I didn’t realise I had one. I had to request my log in and password from them to access this.
i had an invoice for £11 for unpaid funds with a note saying that if left unpaid Dept collectors would be involved so I immediately paid it. Looking back on my account with them it was for a payout of £5 that I never received and I had incurred charges for not responding and sending in paperwork.
This weekend I checked my online account and I have a charge of £211 for breach of contract for Which i guess is not sending available paperwork to them. I immediately replied by email to them asking them to close down my account with them as I have replied to them on numerous times telling them that no paperwork/documents are available and I no longer wish to receive any further correspondence from them.
Upon checking my account yesterday they have closed my (so called) claims but have charged me individually on each one between £200-400 totalling £3348.92 for breach of contract. They also invoiced me for 6p for a PPI claim that they had just got from Santander for 21p so I paid the 6p by debut card before that escalated too.
Naively I didn’t realise the severity of their charges.
i have received another email from them at 5am! this morning to say that they are sending me a payment plan to pay them £90 a month by direct debit which will calculate just over 3 years.
is there a chance that this will go up every time I contact them?
i don’t really see why I have to pay such a large amount if not anything at all when I not received a penny from them.
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