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The Financial Conduct Authority (FCA) has fined Professional Personal Claims Limited (PPC) £70,000 for misleading consumers through its websites and printed materials.
https://www.fca.org.uk/news/press-re...osed-regulator
FCA Authorisation - https://register.fca.org.uk/ShPo_Fir...X00004P2HaOQAV
(still Authorised with Temp Permission )
Website
https://www.fca.org.uk/news/press-re...osed-regulator
FCA Authorisation - https://register.fca.org.uk/ShPo_Fir...X00004P2HaOQAV
(still Authorised with Temp Permission )
Website
www.ppclaims.com
4.2. Between October 2015 and March 2017, the CMRU received 14 complaints against PPC from clients of PPC and other parties who considered (inter alia) the design and content of the PPC Bank Websites and of PPC's documentation to be misleading.
4.3. The PPC Bank Websites operated by PPC had the following domain names: www.barclays-ppi.co.uk; www.lloydstsb-ppi.co.uk; www.halifax-ppi.direct; www.rbsppi.direct and www.natwest-ppi.direct. In around 2015-2016, the PPC Bank websites replicated the colour schemes traditionally used by the UK banks whose names appeared in their domain names and prominently displayed the names and logos of these UK banks.
4.4. Once consumers had supplied their contact details and other information by means of the PPC Bank Websites, PPC posted Claim Forms and other printed material to them. The Claim Forms did not prominently identify PPC as the sender but prominently displayed the names of major UK banks. The Claim Forms collected information from consumers and set out the terms and conditions subject to which PPC would pursue claims for redress for mis-sold PPI on their behalf.
4.5. It was only after consumers had engaged PPC by signing the Claim Forms and returning them to PPC that consumers received correspondence from PPC which prominently displayed PPC's own name rather than the name of any UK bank.
4.6. Several of PPC's clients and other consumers complained that they had been misled by the PPC Bank Websites, Claim Forms and other conduct by PPC.
4.3. The PPC Bank Websites operated by PPC had the following domain names: www.barclays-ppi.co.uk; www.lloydstsb-ppi.co.uk; www.halifax-ppi.direct; www.rbsppi.direct and www.natwest-ppi.direct. In around 2015-2016, the PPC Bank websites replicated the colour schemes traditionally used by the UK banks whose names appeared in their domain names and prominently displayed the names and logos of these UK banks.
4.4. Once consumers had supplied their contact details and other information by means of the PPC Bank Websites, PPC posted Claim Forms and other printed material to them. The Claim Forms did not prominently identify PPC as the sender but prominently displayed the names of major UK banks. The Claim Forms collected information from consumers and set out the terms and conditions subject to which PPC would pursue claims for redress for mis-sold PPI on their behalf.
4.5. It was only after consumers had engaged PPC by signing the Claim Forms and returning them to PPC that consumers received correspondence from PPC which prominently displayed PPC's own name rather than the name of any UK bank.
4.6. Several of PPC's clients and other consumers complained that they had been misled by the PPC Bank Websites, Claim Forms and other conduct by PPC.
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