Problems with Bank-Smart

[nijjon]

Hi,Hope I can get some advice.Receently received an email from the above claiming that I am in breach of contract and owe £520.It must be 5 years ago that I first registered a claim with this company,regarding an endowment mortgage and and a small loan.They failed in both cases to win me any award.When I filled out the initial claim form,I mistakenly included my bank on the form,I contacted them to remove the bank from the claim and was charged over £100 for this.I have not had *any communication with them since this and was surprised to receive an email from them after all this time.I have lodged a formal complaint against them and am willing to get a solicitor involved.

[Amethyst]

Good to hear you have lodged a complaint. Have you asked them for a breakdown of the amounts they are charging you or what exactly the breach was?

The £100 charge you paid, was that a cancellation charge? ( Presumably you'd written your banks name down and Bank Smart set it up as a claim, so when you asked them to remove it they treated it as a cancellation )

Are the Breach of Contract charges for the endowment mortgage and loan claims? were they for misselling on the endowment and potential ppi on the loan?

[EXC]

[Thread moved to Claims Management forum]

As Amethyst said you've done the right thing in making a formal complaint.

Please let us know the outcome. If they don't uphold it we'd be happy to help you draft a complaint to the Ombudsman.

*

[nijjon]

Good to hear you have lodged a complaint. Have you asked them for a breakdown of the amounts they are charging you or what exactly the breach was?

The £100 charge you paid, was that a cancellation charge? ( Presumably you'd written your banks name down and Bank Smart set it up as a claim, so when you asked them to remove it they treated it as a cancellation )

Are the Breach of Contract charges for the endowment mortgage and loan claims? were they for misselling on the endowment and potential ppi on the loan?

Bank-Smart have not given me breakdown of the charges,so I do not know what they are for other than their wording of “Breach of Contract ”.If I remember correctly the £100 + I paid was for a cancellation charge.I have none of the original paperwork,as it was over 5 years ago that I had any dealings with them.

[nijjon]

Many thanks

[EXC]

Not sure if you've listened to it but BBC Moneybox did a piece on Bank Smart recently about the same issues you're having.

The piece starts at 7 minutes in https://www.bbc.co.uk/programmes/m0009z2m

[nijjon]

Not sure if you've listened to it but BBC Moneybox did a piece on Bank Smart recently about the same issues you're having.

The piece starts at 7 minutes in https://www.bbc.co.uk/programmes/m0009z2m

Thanks for that,gives me hope.

[EXC]

To be honest in our experience they usually back down when they get a formal complaint. It's basically a speculative invoice numbers game.